VetJobs - The Leading Military Job Board

We, at Leggett & Platt Inc., are searching for a Customer Service Supervisor to help support our Home Furniture business. Our Home Furniture business brings an intense focus on the customer, innovation, world-class manufacturing capabilities, and a global footprint together to create full package solutions for the industry. We do not make furniture. We make furniture more comfortable. We need the best people on our team to support our strategy, and your work will ensure people around the world have a little more comfort in their lives.

As a Customer Service Supervisor, you will have the opportunity to play a critical customer-facing role responsible for facilitating and expediting customer orders with a high degree of accuracy and timeliness. This position oversees order status communication, pricing, availability, production scheduling, and resolving issues to ensure a positive customer experience.

So, what will you be doing as a Customer Service Supervisor?

· Check product availability, lead times, and work closely with Production, Purchasing, and Logistics to accelerate orders

· Serve as the key liaison communicating order status updates and constraints proactively to customers/sales teams

· Manage all customer inquiries and complaints - troubleshoot order concerns and mitigate risks

· Maintain updated pricing in systems and support Customer Service Representatives with quoting needs

· Oversee return authorization paperwork and process customer returns/PDNs per company policies

· Lead complex problem-solving activities and continuously identify process improvement opportunities

· Develop strong working knowledge of offerings to accurately review orders and recommend optimal solutions

· Handle very complex customer order scenarios independently leveraging sound judgement

· Regarded as a subject matter expert in Order Management and customer data/analytics

To be successful in this role, you'll need:

· 2+ years in Order Management or Customer Service roles, ideally in a manufacturing environment

· Excellent communication, account management, and analytics skills

· Strong aptitude and focus working with complex data in enterprise systems

· Demonstrated ability to apply policies flexibly to resolve order issues

· Remarkable professionalism and customer service orientation

· Outstanding multi-tasking abilities amid shifting priorities

· Tenacious problem-solver willing to take ownership of issues

· Collaborative partner able to build strong working relationships companywide

· Proficient in Microsoft Office especially Excel

Things we consider a plus:

· Experience leading people

· High School Diploma and some college

What to Do Next

Now that you've had a chance to learn more about us, what are you waiting for! Apply today and allow us the opportunity to learn more about you and the value you can bring to our team. Once you apply, be sure to create a profile, and sign up for job alerts, so you can be the first to know when new opportunities become available.

Our Values

Our values speak to our shared beliefs, and describe how we approach working together.

· Put People First reflects our commitment to safety and care of each other, learning and development, and creating an inclusive environment of mutual respect, empathy and belonging.

· Do the Right Thing focuses us on acting with honesty and integrity, delivering the results the right way, taking pride in our work, and speaking the truth -- good or bad.

· Do Great Work...Together occurs when we engage without hierarchy, collaborate as a team, embrace challenges, and work for the good of all of us.

· Take Ownership and Raise the Bar demonstrates our responsibility to add value and make a difference, challenge the status quo and biases to make things better, foster innovative and creative solutions to drive impact, and explore new perspectives and embrace change.

Our Commitmen to You

We're actively taking steps to make sure our culture is inclusive and that our processes and practices promote equity for all. Leggett & Platt is comprised of people of all abilities, gender identities and expressions, ages, ethnicities, sexual orientations, veteran status, and more. Join us!

We welcome and encourage applications if you meet the minimum qualifications. Even if you do not meet the preferred qualifications, we'd love the opportunity to consider you.

Equal Employment Opportunity/Affirmative Action/Veteran/Disability Employer