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Banfield Pet Hospital Client Service Coordinator in Upper Arlington, Ohio

S UMMARY OF J OB P URPOSE AND F UNCTION

The Client Service Coordinator ("CSC") drives the f low of clients and p ets through the hospital, maximizes the productivity of the veterinary medical team (in terms of numbers of clients and p ets), ensures good communication with associates and clients, and coord inates the care of clients and p ets in a hap py, welcoming, friendly and efficient manner, influencing clients to return and refer their friends and families.

E SSENTIAL R ESPONSIBILITIES AND T ASKS

  • Live and exemplify the Five Principles of Mars, Inc. within self and team.

  • Actively recruit new clients by promoting hospital services and route the flow of clients and p ets to ensure superior client care and maximum productivity of the veterinary medical team.

  • Maximize the number of p ets seen by the hospital team through through a productive and efficient ly run hospital to support the needs of our wellness plan clients.

  • Provide professional, efficient and exceptional service at all times. This includes encouraging hospital visits, welcoming clients and p ets, ensuring that they are comfortable in the hospit al, and educating them about their p et's health.

  • Educate clients about Optimum Wellness Plans, preventative care, p et health needs and hospital services Assist incoming clients by completing the required documentation, entering all p et information and hi story in the computer, utilizing proper collars and tags for identification, and ensuring prompt service.

  • Assist outgoing clients by providing all necessary instructions, information and invoices, dispensing prescription items per the veterinarian's instr uctions, selling retail products and scheduling future appointments.

  • Manage the finances by maintaining accurate balances and utilizing proper opening and closing procedures.

  • Conduct administrative functions as necessary.

  • Other job duties as assigned.

    ​Weekend hours required - Hospital is open Mon - Sat, 7am - 6pm and Sunday, 9am - 5pm.

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