Job Information
ESSA Bank & Trust Bank Branch Manager in Upper Darby, Pennsylvania
ESSA Bank & Trust has an immediate opening for an enthusiastic, goal oriented, experienced Bank Branch Manager in Upper Darby, PA. As a Branch Manager you are responsible for leading the branch team to ensure an outstanding customer service experience to our customers and bank colleagues. As a leader of the branch, you will be coaching, motivating, and developing your branch staff to achieve their business objectives. Community involvement and developing Centers of Influence is an integral part of the job to develop relationships to produce and build upon branch growth and goals. Leadership skills are an essential quality for the Branch Manager role.
A minimum of six years' experience as a Bank Branch Manager is required.
ESSA: Helping communities grow since 1916.
QUALIFICATIONS:
- Bachelor's degree in Business preferred
- Specialized business education and training
- Proficient reading, writing and math skills
- Proficient interpersonal relations, communicative, and sales skills
- Demonstrated management and supervisory skills
- A thorough knowledge of the features and benefits of all Bank retail products and services
- A working knowledge of Bank operating policies and procedures which impact retail services
- Moderate PC skills, visual and auditory skills
- A minimum of six years' experience in related position normally required.
- Strong leadership skills
Benefits:
We offer a competitive pay structure and comprehensive benefits package that includes:
- Medical
- Dental
- Vision
- 401k with Company Match
Life Insurance
DUTIES:
Responsible for managing the Branch Office to meet the financial services needs of customers in the assigned community market area
Implementing strategies to achieve goals developed for the office as part of the Retail Services Division's annual operating plan
Ensuring the office's compliance with operating policies and procedures and outside regulatory requirements
Organizing the work, activities, and human resources of the department
Directly supervising assigned personnel
- Manages the Branch Office to meet the financial services needs of customers in the assigned community market area as follows:
- Works with management in establishing growth, sales, and profit objectives for the office; provides input to these objectives and to the way performance will be measured and controlled. Actively works to achieve such goals as set by management.
- In consultation with the sales staff, establishes specific sales and customer service goals for each sales representative.
- Conducts regularly scheduled (at least monthly) sales and customer service meetings.
- Serves as an active member of the office customer service team by performing all the duties of an Assistant Branch Manager I, as such, is held accountable for sales performance.
- Makes "outside" sales and customer service calls on present and prospective customers within the office's market area.
- Actively participates in the community in a manner that reflects favorably on the Bank.
- Ensures that the branch office is properly staffed and that the staff is trained to meet customer service needs as well as sales objectives.
- Makes certain that all customer service personnel are adequately trained both with respect to product knowledge and selling techniques.
- Ensures that all sales and customer service reporting information is provided on a timely basis.
- Makes certain that all office operations are performed in accordance with established Bank policies and procedures, either directly or through appropriate supervisor, e.g., office balancing, control of vault cash, etc.
- Provides for the proper security, maintenance, and cleanliness of the office; supervises the opening and closing of the building and vault; makes necessary provi ions for the securing and accounting of negotiable papers.
Implements strategies to achieve goals assigned to the department as established in the Retail Services Division's annual operating plan; assists in the development of the annual budget for the office and adheres to budget parameters.
Abides by the current laws and organizational policies and procedures designed and implemented to promote an environment which is free of sexual harassment and other forms of illegal discriminatory behavior in the workplace.
Cooperates with, participates in, and supports the adherence to all internal policies, procedures, and practices in support of risk management and overall safety and soundness and the Bank's compliance with all regulatory requirements, e.g., community Reinvestment Act (CRA), Equal Credit Opportunity Act, etc.; ensures that the department and all personnel adhere to the same.
Directly supervises assigned personnel as follows:
- Assists in the selection of new personnel as appropriate.
- Makes provisions for the proper orientation and training of new personnel.
- Reviews employee performance throughout the probationary period and on a regularly scheduled basis thereafter.
- Organizes, schedules, and distributes work among assigned personnel.
- Keeps personnel informed of pertinent policies and procedures affecting the office and/or their jobs; creates an atmosphere in which upward communication from employees is encouraged.
Administers personnel policies and procedures as established by Bank policy.
Equal Opportunity Employer--minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity
About ESSA Bank & Trust:
As of September 30, 2023, ESSA Bancorp had consolidated assets of $2.3 billion, consolidated deposits of $1.66 billion and consolidated stockholders' equity of $219.7 million. Essa Bank & Trust is the leading service-oriented financial institution headquartered in Stroudsburg, Pennsylvania. The Bank maintains its corporate headquarters in downtown Stroudsburg, Pennsylvania and has 21 community offices throughout the Greater Pocono, Lehigh Valley, Scranton/Wilkes Barre and Philadelphia regions in Pennsylvania. In addition to being one of the region's largest mortgage lenders, ESSA Bank & Trust offers a full range of retail, commercial financial services, and financial advisory and asset management capabilities. ESSA Bancorp, Inc. stock trades on The NASDAQ Global Market (SM) under the symbol "ESSA."