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Aston Carter Logistics Customer Service Account Manager And Coordinator in VAN NUYS, California

Description:

Job Overview:

We are seeking a detail-oriented Logistic Coordinator to join our team. The ideal candidate will be responsible for coordinating and optimizing the transportation and logistics operations to ensure efficiency and cost-effectiveness.

Logistics-Customer Service Coordinator is a professional responsible for facilitating and executing customer orders by enabling accurate entry, execution and order fulfilment and logistics with delivery meeting or exceeding customer expectations.

Key Responsibilities

• Enter and fulfill customer orders providing cost effective transportation and on time delivery becoming a customer and product expert and resource for Royalty.

• Negotiate and process customer RMAs, and other order issues including production schedule or carrier issues.

• Utilize customer and carrier electronic portals and systems.

• Oversee the care and execution of contracts, manage blanket purchase orders, confirm POD or delivery times.

• Negotiate and maintain best available freight rates for all lanes with incumbent brokers and alternatives.

• Maintain weekly operations and monthly reports.

• Measure performance against customer’s KPI’s including performance vs budget, on-time performance, and execute strategies to improve them.

• Participate in team and process continuous improvement, including cross training for back up and relief with other team members.

Skills:

Logistics, Shipping and receiving, Inventory, RMA , Third-party logistics, ERP software, QuickBooks, Microsoft office, key performance indicators, product support, Customer service, Inventory control, Data entry, contract review, Freight, Negotiation, Order entry, purchase order, production scheduling

Additional Skills & Qualifications:

Requirements

• Undergraduate Degree in Marketing, Logistics, or Supply Chain.

• Three years prior experience in Business-to-Business Customer Service and or Logistics.

• QuickBooks Enterprise, Acumatica, or other ERP Software Experience

• PowerPoint, Word, and Excel experience

• Excellent verbal and written communication skills

Experience Level:

Intermediate Level

About Aston Carter:

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

Diversity, Equity & Inclusion

At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:

  • Hiring diverse talent

  • Maintaining an inclusive environment through persistent self-reflection

  • Building a culture of care, engagement, and recognition with clear outcomes

  • Ensuring growth opportunities for our people

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.

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