Job Information
Fairmont Assistant Outlet Manager, Lobby Lounge in Vancouver, British Columbia
Company Description
A modern oasis at the ocean's edge, Forbes Five-Star Fairmont Pacific Rim is the most remarkable address in the city with its breathtaking harbor views, luxurious accommodation, rave-worthy cuisine and warm hospitality. Be an ambassador for the brand, where your leadership, strong interpersonal skills and strategic vision will drive solid operating results, an engaged team and memorable guest experiences.
Job Description
Why work for Fairmont Pacific Rim?
Be a part of a progressive hotel that embraces the culture and vibrancy of Canada’s most beautiful city - Vancouver
An award-winning restaurant & lounge in a Food & Beverage division that promotes growth, cross-training and career development opportunities
A competitive salary starting at $72,000.00
Complimentary meal through our Colleague Dining Program
Travel reimbursement program for a TransLink monthly pass
Exclusive access to the Pacific Northwest Food & Beverage Discount Program with 50% off at our dining destinations in Vancouver, Victoria, and Whistler
Extensive benefits package including health, paramedical, dental, vision, life and disability insurance for those meeting eligibility requirements
Company-matched pension plan and ability to enroll in the Group Registered Retirement Savings Plan for those meeting eligibility requirements
Complimentary hotel stay for newly hired employees with breakfast for two through our BE OUR GUEST program
Employee benefit card offering discounted rates in Accor worldwide
Learning programs through our Academies and the opportunity to earn qualifications while you work
Distinctly West Coast, the hotel delivers unique experiences through creativity, artistry, and elevated hospitality, while remaining at the forefront of elevating the art, music and fashion programming in the city.
Opportunity to develop your talent and grow within your property and across the world!
Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21
What you will be doing:
Reporting to Lobby Lounge Manager, you will be overseeing our Lobby Lounge
Provide warm, sincere and engaging service
Ensure your outlet consistently reflects the ambience and service standards set by the leadership team
Ensure the delivery of excellent service by maintaining high staff morale and team spirit through active on the floor communication, training and coaching.
Assist the Lobby Lounge Manager by motivating, leading, coaching and monitoring the performance levels of all team members
Balance operational, administrative and Colleague needs while maintaining floor presence
Ensure the outlets are operating within the standards of a Forbes five star venue
Contribute and focus on daily growth of the operation though awareness and understanding of LQA and OES
Create and implement a preventative cleaning and maintenance programs
Work together with the culinary, restaurant managers, and stewarding team to ensure that all food service meets or exceeds guest expectations and to promote teamwork as a strong component of the daily service culture
Participate in service as necessary in accordance with outlet needs
Control stocks for daily use in the restaurant to ensure service requirements are met
Attend and participate in the daily Food and Beverage meetings and conduct daily shift briefings
Perform daily checks on staffing level, quality control, maintenance and cleanliness for all outlets
Follow up on guest complaints and share all guest comments with staff
To be Health & Safety conscious and actively involved in maintaining a safe work environment
Participate in the training and coaching of new and existing team members
Maintain adequate staffing levels throughout the year
Work in conjunction with the Chef and Food & Beverage Director on promotions, menus, and special events.
Create and innovate new ideas and promotion to generate revenue for The Lobby Lounge
Other duties as assigned
Qualifications
Your experience and skills include:
Minimum of 2 years experience in Food & Beverage, hotel dining room, or high volume restaurant.
Problem solving & decision making skills; analytical and highly detail oriented.
Product knowledge, including a thorough working knowledge of wines, liqueurs and other beverages.
Proven successful financial performance of restaurant under their operation.
Excellent interpersonal & communication skills; service oriented and a team player.
Strong computer skills (Outlook, Word, Excel and MS Office software required, Opera Sales & Catering, Open Table and In Design an asset)
Strong business writing and communication is essential
Additional Information
Your team and working environment:
We're seeking talented, passionate and energetic people to join our team. If you love food, drink and engaging with people, we'd love to hear from you.
Join our team and be part of an award-winning, Michelin recommended Hotel
Visa Requirements:
Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS