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Top Skills' Details

1. Minimum 3 years' experience interacting with customers/end-users in any of the following: customer support, product support, technical support, end-user support, IT Admin support, Consulting, product development, network operations, software engineering, or I.T. consulting.

2. Minimum 3 years experience with Azure Data Factory and Azure Data Warehouse/Azure Synapse

3. Minimum 3 years experience with one or more Big Data or Analytics Products and Services

o Azure Data Factory and Azure Data Warehouse/Azure Synapse

o Hadoop, Spark, Hive, Azure HDInsight, Azure Databricks

o Azure Cosmos DB, NoSQL Services, MongoDB

o Data Lake and Delta Lake

o Cloud Streaming technologies

Description:

The main function of a Support Engineer is to provide technical assistance to computer system users. A typical Support Engineer is responsible for answering questions or resolving computer problems for clients in person, via telephone or from a remote location.

• Responsible for the customer support experience with the client

• Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams (e.g. swarming)

• Identify cases that require escalation (either technically or strategically)

• Create and maintain incident management requests to product group or engineering group

• Contribute to case deflection initiatives, automation and other digital self-help assets to improve customer and engineer experience

• Provide ramp activities, knowledge sharing, technical coaching and mentoring

• Drive technical collaboration and engagement outside of CSS (Product Engineering teams, Services, Support, Regions)

• Lead or participate in building communities with peer delivery roles; may be workload or specialty specific

Required

• Experience with one or more Big Data or Analytics Products and Services

o Azure Data Factory and Azure Data Warehouse/Azure Synapse

o Hadoop, Spark, Hive, Azure HDInsight, Azure Databricks

o Azure Cosmos DB, NoSQL Services, MongoDB

o Data Lake and Delta Lake

o Cloud Streaming technologies

• Open Source Ecosystem (Linux, Apache, etc.)

• Experience with one or more customer support, product support, technical support, IT Admin support, Consulting, systems development, product development, network operations, software engineering, or I.T. consulting, customer or technical support or consulting or end-user support.

Additional Skills & Qualifications:

• Programming and debugging experience

• Developer Experience: Python/ Scala/ R

• Experience in RDBMS such as Microsoft SQL Server and Microsoft BI technologies including SQL Server Analysis Services, SQL Server Integration Services

• Adaptability, flexibility and the ability to do the right thing under pressure and tight deadlines

• Great interpersonal and communication skills-both oral and written-and success in partnering with groups inside and outside of Microsoft

• Self-motivated and independent thinker that routinely translates circumstances and understanding into actions that move the business forward in a measurable manner

• Ability to distill, prioritize and act on feedback from a variety of sources

• BE/BTech Degree

At least 3 years’ experience supporting or maintaining complex mission critical database solutions, RDBMS technologies, and/or SQL language.

At least 3 year of experience interacting with customers/end-users in any of the following: customer support, product support, technical support, end-user support, IT Admin support, Consulting, product development, network operations, software engineering, or I.T. consulting

Strong customer service skills, accurate and logical problem solving, and communication skills, plus the ability to excel in a team environment is essential

Excellent Communication Skills - verbal, listening, and written (including technical writing).

Passion for technology, lifelong learning and professional development.

Experience in creating technical documentation and sharing knowledge with others through training delivery and mentoring

Strong troubleshooting skills of complex technical issues involving multiple technologies

À propos de TEKsystems:

Nous sommes partenaires dans la transformation. Nous aidons les clients à activer des idées et des solutions afin de profiter d’un nouveau monde d’opportunités. Nous sommes une équipe solide de 80 000 personnes, nous travaillons avec plus de 6 000 clients, dont 80 % faisant partie du Fortune 500, partout en Amérique du Nord, en Europe et en Asie. En tant que chefs de file de l’industrie des services technologiques complets, des services aux talents et des applications du monde réel, nous travaillons avec des leaders progressistes pour favoriser le changement. C’est le pouvoir d’un vrai partenariat. TEKsystems est une société du groupe Allegis.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.