Job Information
Fairmont Bellperson - Full Time, Seasonal (April - September) in Vancouver, British Columbia
Company Description
Take part in the sustainable travel revolution at our harbor-front, eco-conscious hotel, which is home to Vancouver's first green roof and honey bee apiary. You'll be involved in building Fairmont Waterfront's ongoing reputation of excellence, which has recently seen us recognized as the 2nd Best Hotel in Canada by the readers of Conde Nast; Fairmont Waterfront offers relaxed luxury, incredible water views and is just steps away from Vancouver's seawall, Gastown and Canada Place. About us:
Why work at Fairmont Waterfront?
Deeply committed to sustainability and community
More than 50% of leadership team including c-suite, are women
Firm believers in diversity - we have colleagues from 60 countries
Passionate advocates for the LGBTQSIA + community - 365 days of the year, gender inclusive change rooms, only hotel brand to participate in Vancouver Pride Parade, on-going diversity training for all colleagues, hotel level committee and representation
Industry leading Leadership program and learning program through our Academies
Great perks - Colleague Travel Discount program, food & beverage discounts, transit reimbursement program for Trans Link monthly passes, subsidized meal during your shift through our colleague dining program, Benefit Plan including medical, dental and vision coverage, Pension Plan, and more!
One free stay through our Be Our Guest Program, in addition to an Employee discount card that provides up to 50% discounted rate for travel to over 5300 Accor hotels Worldwide
Full rate of pay of $20.31/hour in addition to gratuities, following 90 days of service
Job Description
Bellperson - Full Time, Seasonal (April 1st-September 30th)
Always lending a helping hand with a smile. As a Bellperson, your passion for the property, knowledge of our hotel and city, and the professionalism you display will ensure our guests feel welcome as soon as they arrive.
What you will be doing:
Providing all arriving guests with a warm welcome, and acting as a first and last point of contact for guests
Responsible for the delivery of Guest’s to their room, luggage, messages and any other items for delivery within the hotel
Ensure the timely and efficient transfer of luggage to and from the guest’s room
Personalize guests’ orientation of their room in a professional, friendly and engaging way
Keeping Door area and Lobby impeccable at all times
Knowledgeable of Vancouver, our attractions, directions, cultural scene, etc.
Maintain presence in the lobby as an ambassador of our hotel and brand, providing thoughtful touches and offering exceptional service to our guests
Assist guests regarding hotel facilities in an informative and helpful way
Follow department policies, procedures and service standards, including all safety policies
Responsible for driving the hotel car to shuttle guests around Vancouver as required
Qualifications
Your experience and skills include:
Valid Class 5 BC Driver's License required
Previous customer related experience an required
Excellent communication skills and a professional presentation
Strong interpersonal and problem-solving abilities
Highly responsible & reliable
Ability to work well under pressure in a fast-paced environment
Ability to work cohesively with fellow colleagues as part of a team
Ability to focus attention on guest needs, remaining calm and courteous at all times
Availability to work a variety of shifts, including but not limited to mornings, evenings, overnights, weekends, overtime shifts and holidays
Ability to drive both manual and automatic vehicles an asset
Additional Information
Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.
Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS