Job Information
Arizona Department of Economic Security Storefront Supervisor in Lincoln, Nebraska
This job was posted by https://www.azjobconnection.gov : For more information, please see: https://www.azjobconnection.gov/jobs/6432815
Provide leadership and guidance to ensure that exceptional customer service is being delivered to our customers through Front Office interaction via payments, bill inquiries, service issues, handling equipment returns and completing general office duties.
RESPONSIBILITIES:
Assist in product training for new products and ongoing product education.
Strive for leadership in the local market area. Advocate for local involvement and be an example of ALLO\'s awesomeness.
Coordinate and facilitate biweekly front office meetings - Assist in annual and semi-annual reviews, coordinate with manager for completion
Manage coverage for all offices to cover for ETO, sickness, and work-related events.
Schedule one one-on-one meetings with front office staff 1x/every other week for 15 minutes.
Schedule 30 minutes per week with the front office manager for an update.
Coordinate and schedule office visits when needed with the front office manager (typically quarterly).
Approve timecards.
Review processes and work towards a seamless delivery across all markets.
Other responsibilities as assigned by the front office manager.
Assist in developing a front office training plan.
Quality Assurance Review