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Introduction

System Services Representatives are the primary technical interface to clients for the coordination of hardware and software support and delivery of operational services. Sound pretty important? Absolutely! You will advise clients of preventive maintenance, configuration, operation and environmental factors which may drastically impact product performance or impair the client's IT operation.

Your Role and Responsibilities

• Carrying-out IT hardware (laptops, Desktops, Servers) repair tasks, incl. remotely and on-site

• Fixing faulty IT equipment and testing it

• Handling repair cases in IBM systems

• Managing spare parts warehouse

Required Technical and Professional Expertise

• Analytical skills to find and fix problems, related to IT hardware/software (laptops, desktops, Intel servers, Windows OS)

• The ability to communicate technical problems in English, oral and written (B2 level)

• Familiarity with IT hardware (primarily laptops, servers and desktops),

• Good Lithuanian communication skills

• Time management skills

• Valid driver license and own car (you will be reimbursed per mileage)

• Candidate should be able for standby duty during out of office hours, incl. weekends (paid separately)

Preferred Technical and Professional Expertise

• Preferable degree from university or college, related to electronics, computers, or any other similar subject

• Basic knowledge about Networking and Storage

• Experience in customer support

What we offer:

-Private health insurance, life insurance, critical illness insurance, Employee Assistance Program

-Personalised professional growth plan, global career opportunities, mentoring, training (certifications programs, Udemy access, etc.)

-Referral program with bonus, talents recognition program, possibility to join IBM's employee stock purchase plan

-Free parking near the office

-Monthly salary for this position is from 2200 EUR gross to 2600 EUR gross*.

• The final offer will be dependent on qualifications, professional experience and competencies.

About Business UnitIBM Systems helps IT leaders think differently about their infrastructure. IBM servers and storage are no longer inanimate - they can understand, reason, and learn so our clients can innovate while avoiding IT issues. Our systems power the world's most important industries and our clients are the architects of the future. Join us to help build our leading-edge technology portfolio designed for cognitive business and optimized for cloud computing.

Your Life @ IBMIn a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

About IBMIBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business. At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

Location StatementIBM wants you to bring your whole self to work and for you this might mean the ability to work flexibly. If you are interested in a flexible working pattern, please talk to our recruitment team to find out if this is possible in the current working environment.

Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.