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Marriott Adventure Guide - AUHLC in United Arab Emirates

Job Number 21103317

Job Category Golf, Fitness, & Entertainment

Location Al Wathba a Luxury Collection Desert Resort & Spa Abu Dhabi, Al Wathba District 50 KM South East, Abu Dhabi, United Arab Emirates, United Arab Emirates

Brand The Luxury Collection

Schedule Full-Time

Relocation? N

Position Type Non-Management

Located Remotely? N

The Luxury Collection is a glittering ensemble of locally authentic hotels and resorts from around the world. Our hotel teams curate the world’s most enriching and desirable destination experiences. Our mission is to guide our guests, these seasoned travelers on transformative journeys that touch their spirits, enrich their lives and create lasting memories. If you are someone with an appreciation for evocative storytelling and a desire to provide genuine, personalized, and anticipatory service, then we invite you to join us on our journey and explore a career with The Luxury Collection.

POSITION SUMMARY

  • Assists the Recreation & Activities Manager in his day to day tasks.

  • Provides and models service behaviour to guests and employees.

  • Reinforces appropriate culture to provide service to guests.

  • Assists the manager by being responsible for employee satisfaction and conducting administrative activities to ensure employees are treated in a fair and equitable manner for Recreation teams.

Core Work Activities:

Desert Activity Operations

  • Ensuring the participation of guests in resort activities.

  • Doing the morning and afternoon activities based on the daily Schedule Plus allocating a different time to follow up on other duties for the operation in general.

  • Liaising with Activities Sales & Reservations staff and the activities Manager to determine bookings and any special requirements for visitors, groups in allocating activities to Adventure Guides.

  • Ensuring that you are briefed with numbers of participants routes, pick up and drop off points, activity site, any disabilities and all relevant information necessary to provide the best possible service.

  • Ensuring that you are aware of and impart factual knowledge to guests regarding history, archaeological heritage and future of the resort, its fauna, flora and (if applicable) its marine life.

  • Developing and delivering a maintenance and inspection schedule to ensure that all tourism activities related equipment is maintained in a good, safe and serviceable condition.

  • Withdrawing all defective equipment immediately and communicating requirements to the Activities Manager.

  • Ensuring that you are aware of all the health and safety responsibilities, standard operating procedures of all the activities and ensuring that they are implemented accordingly.

  • As required, guiding and delivering tourism activities incorporating (but not limited to) archery, biking, Desert Walk, Desert drives, Camel ride, Falcon & Saluki show, Liwa tour, Land sailing, Animal experience, Night discovery, horse ride, refreshment set up preparation and all other related tourism activities as directed by the Activities Manager.

  • Safely using all equipment, vehicles and consumables related to the delivery of tourism activities, and the maintenance of such equipment as directed by the Manager.

  • Ensuring that visitors are safe and that hazards or potential hazards are mitigated and reported to management.

  • Ensuring that safety requirements are adhered to visitors, including the supply and correct use of all personal protective equipment for both themselves and guests appropriate to the activity being undertaken, including the completion of all related safety briefings and indemnity related paperwork.

  • Maintaining a high level of physical fitness commensurate with the tourism activities being delivered.

  • Escorting VIPs, familiarization groups and media and in doing so be an ambassador for the resort. In the case of media visits, these will be conducted in conjunction with the Marketing Department.

  • Maintaining at all times the cultural sensitivity of various nationalities.

  • Gathering statistical information from guests & visitors in relation to the quality of their experience and providing feedback to management in relation to guest requests and/or suggestions.

  • Creating a regular training schedule to build up a high level of standard and knowledge to ensure the same level of performance and quality within the team.

  • Following up with purchasing for any orders needed.

  • Any other duties associated with your position in order to meet the needs of the business.

Ensuring Exceptional Customer Service

  • Serving as a role model to demonstrate appropriate behaviours.

  • Providing services that are above and beyond for customer satisfaction and retention.

  • Improving service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

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