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We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.

Working Arrangement

Remote

Job Description

This role is accountable for auditing Mid Market Quotes, Renewals, Amendments and Implementations for their adherence to established protocols both internal and external to Manulife. While remaining independent, the Audit function provides value by liaising and consulting with management to identify risks and improve the management controls of various risks. This role will also have accountability for some Small Business and Corporate Account audits when needed.

Individual Responsibilities:

• Complete a New Business Quote, Renewal, & Implementation Audits for Mid Market.

• Create audit summaries and participate in the analysis of audit results to identify root cause issues

• Analyze audit results and summarize findings on the assessment of performance, knowledge gaps, top issues to resolve, etc. to leaders

• Provide feedback to staff on audit results to contribute to their development, make recommendations and resolve knowledge/ learning gaps.

• Make practical and value-added recommendations to improve process management practices and efficiency.

• Follow up on open audit issues or identified gaps until resolved

• Utilize technology to make recommendations to improve effectiveness and efficiency of audit process

Job Requirement:

• Minimum 5 years of progressive Underwriting experience across segments

• Expert Knowledge of the Mid Market Renewal, Amendment and Quote processes.

• Some Knowledge of Implementation processes

• Some knowledge of Small Business quote and exception process

• Some Knowledge of Corporate accounts

• Professional risk management expertise with demonstrated work related Underwriting experience within Group Benefits.

• Demonstrated understanding of business processes and their risk implications, able to analyze situations, reach appropriate conclusions, and make value-added and practical recommendations.

• Demonstrated knowledge of audit methodologies, control frameworks and risk management practices.

• Extensive and expert knowledge of all Group Benefit Products and systems

• Excellent Microsoft Office skills.

• Ability to effectively communicate to all staff levels ideas and recommendations

• Bilingualism, French and English, is preferred.

• Strong customer focus and commitment to quality.

• Ability to develop and carry out audit programs to deliver quality results on time

• Results oriented; ability to balance multiple priorities.

• Strong attention to details

• Strong organizational skills who is able to multi-task

What motivates you?

• You obsess about customers, listen, engage and act for their benefit.

• You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.

• You thrive in teams and enjoy getting things done together.

• You take ownership and build solutions, focusing on what matters.

• You do what is right, work with integrity and speak up.

• You share your humanity, helping us build a diverse and inclusive work environment for everyone.

What can we offer you?

• A competitive salary and benefits packages.

• A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.

• A focus on growing your career path with us.

• Flexible work policies and strong work-life balance.

• Professional development and leadership opportunities.

Our commitment to you

• Values-first cultureWe lead with our Values every day and bring them to life together.

• Boundless opportunityWe create opportunities to learn and grow at every stage of your career.

• Continuous innovationWe invite you to help redefine the future of financial services.

• Delivering the promise of Diversity, Equity and InclusionWe foster an inclusive workplace where everyone thrives.

• Championing Corporate CitizenshipWe build a business that benefits all stakeholders and has a positive social and environmental impact.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as ‘MFC’ on the Toronto, New York, and the Philippine stock exchanges, and under ‘945’ in Hong Kong.

Manulife is an Equal Opportunity Employer

At Manulife /John Hancock , we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour , ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process . All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies . To request a reasonable accommodation in the application process, contact .

Salary & Benefits

The annual base salary for this role is listed below.

Primary Location

CAN, Ontario - Full Time Remote

Salary range is expected to be between

$56,400.00 CAD - $94,000.00 CAD

If you are applying for this role outside of the primary location, please contact for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact for more information about U.S.-specific paid time off provisions.