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• Deliver concern resolution following QSF process to meet customer requirements and defined metrics

• Deliver improved Warranty Spend by Commodity within assigned IMG markets

• Reduction in unresolved concerns and improved vehicle serviceability

• Engagement with LVEA and Regional alignment towards Global vehicle programs

At Ford Motor Company, we believe freedom of movement drives human progress. With our incredible plans for the future of mobility, we have a wide variety of opportunities for you to accelerate your career and help us define tomorrow’s transportation.

• Identify emerging customer technical concerns using Global Customer Quality Indicator System (GCQIS) and the Concern Monitoring Team (CMT) process

• Monitor and track these Concerns and drive resolution and closure in line with global metric targets

• Develop strong relationships with Product Development and Plant Vehicle Team engineers / Subject Matter Experts and support them as they work to resolve product concerns

• Assist engineering with validating Customer focused, Dealer appropriate, cost effective service fixes

• Provide support to Service Engineering Organization (SEO), Current & Past Service Engineering team, Plant Vehicle Team (PVT), Quality Office and others on their use of GCQIS

• Work with engineering and local Market SEO to utilize the CMT / QSF process to facilitate lower warranty costs and improved customer satisfaction

• Support the IMG Technical Hotline and the markets’ Field Service Engineers (FSE) sharing timely concern resolution and technical knowledge

• Own the process of coordinating accurate and timely Dealer communications (Technical Service Bulletins - TSB, Special Service Messages - SSM and other documents as required) in accordance with the Global Authoring Standard

• Coordinate the sharing of service fix information to the applicable IMG markets

• Support weekly Concern Monitoring Team (CMT) meetings and attend weekly Product Development Quality Review (PDQR), Functional Quality Review (FQR), Field Service Quality Review (FSQR) meetings

Tertiary qualification in Engineering (Aerospace, Automotive, Mechanical, Mechatronics, Electrical or similar) and have strong technical competency in the Automotive sector. Alternatively, applicants with an Accredited Automotive Trade Qualification and significant industry experience may also be considered.

In addition to the Qualifications Required below, it is expected the applicant will have

• 3 to 5 years’ workplace experience within the Automotive Industry (Manufacturing, Product Development or Service)

• Extensive knowledge of vehicle systems

• Proven communication and presentation skills (written and verbal)

• Time management and planning skills

• Good MS Office skills, particularly PowerPoint and Excel

• Understanding of Analytical Warranty System

• Team player

• Display a passion for the automotive industry and a drive for results

Requisition ID : 28007