Job Information
Workforce Skills Sales Support Analyst in China
About the role: We are currently looking for a experienced, customer focused Associate Sales Operations Analyst individual to join our team. As Associate Sales Operations Analyst, you will report to the Regional Manager and be responsible to provide full operational support to the sales team, partners and designated accounts in order to maximise sales of Pearson qualifications throughout the region whilst providing excellent customer service.
To be successful on this role you will be proactive in working with key customer groups, be able to use Pearson systems to manage processes including centre application, query resolution, invoicing and a great communicator and knowledgeable regarding competition and industry trends, you will build strong business relationships and genuinely enjoy the life-long learning.
Our team: Higher Education - The Higher Education division provides quality courseware and innovative digital learning solutions that support learners and educators in the tertiary sector.
Our Purpose - Add Life to a Lifetime of Learning
As a Associate Sales Operations Analyst, you’ll be responsible for:
Support designated key customers and groups with excellent customer service, proactively managing customer expectations and resolving queries in a timely manner.
Work with each RDM to support key accounts and high value prospects.
Ensure that new approvals, address changes and additional qualification applications are processed in a consistent a timely manner.
Be able to demonstrate platforms and services to external customers and know operational and pricing structures.
Support the promotion of Pearson’s qualifications and resources across the region.
Support and maintain relationships with named current and future customers at key stakeholder level within the region.
Work in region to provide support across all sales activities.
Provide cover and back up when sales team members are on annual leave or otherwise absent.
Demonstrate superb organisational ability; grow product knowledge around Pearson product and services, the education landscape in region, and factors influencing market development.
To be successful in this role, you will ideally have:
Bachelor’s Degree or equivalent
Preferred with 2 years of relevant experience in Education sector supporting an international sales team.
Good command of both spoken and written Chinese and English.
Use strong communication skills to not only influence customers, but also to develop a successful internal network.
Customer oriented with first class Customer Services skills
Growth mindset to learn continuously for success
Take ownership for personal development of skills, knowledge and experience.
Problem solving skills – ability to think quickly and resolve issues should they arise
Ability to work independently, as well as under supervision
Self-driven to achieve target with time management
A true team player who also works well under own initiative
Flexible working: We are committed to hybrid working practices and has adopted flexible remote and virtual working. Where possible our employees can choose to manage their attendance to the office more flexibly.
What to expect from Pearson
Did you know Pearson is one of the 10 most innovative education companies of 2022?
At Pearson, we add life to a lifetime of learning so everyone can realize the life they imagine. We do this by creating vibrant and enriching learning experiences designed for real-life impact. We are on a journey to be 100 percent digital to meet the changing needs of the global population by developing a new strategy with ambitious targets. To deliver on our strategic vision, we have five business divisions that are the foundation for the long-term growth of the company: Assessment & Qualifications, Virtual Learning, English Language Learning, Workforce Skills and Higher Education. Alongside these, we have our corporate divisions: Digital & Technology, Finance, Global Corporate Marketing & Communications, Human Resources, Legal, Strategy and Direct to Consumer. Learn more at We are Pearson.
We value the power of an inclusive culture and also a strong sense of belonging. We promote a culture where differences are embraced, opportunities are accessible, consideration and respect are the norm and all individuals are supported in reaching their full potential. Through our talent, we believe that diversity, equity and inclusion make us a more innovative and vibrant place to work. People are at the center, and we are committed to building a workplace where talent can learn, grow and thrive.
Pearson is an Affirmative Action and Equal Opportunity Employer and a member of E-Verify. We want a team that represents a variety of backgrounds, perspectives and skills. The more inclusive we are, the better our work will be. All employment decisions are based on qualifications, merit and business need. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We strive for a workforce that reflects the diversity of our communities.
To learn more about Pearson’s commitment to a diverse and inclusive workforce, navigate to: Diversity, Equity & Inclusion at Pearson.
If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing TalentExperienceGlobalTeam@grp.pearson.com.
Note that the information you provide will stay confidential and will be stored securely. It will not be seen by those involved in making decisions as part of the recruitment process.
Job: SALES
Organization: Workforce Skills
Schedule: FULL_TIME
Workplace Type:
Req ID: 15212
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