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Why We're Here

We believe heartfelt, human connections make people's lives better. Especially the people who work here.

Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then, and it is still our purpose today.

Your work here has meaning. You're here to improve the lives of coworkers, guests, owners, communities, and together we make that happen. It's what drives all that we do. Every day you can improve lives in your own, unique way and you can expect the same in return. It all starts with you.

How We're Different

Our San Francisco-born entrepreneurial spirit and zest for life kick started this culture in 1981, and it shines through to this day.

It all flows from you. The lively, rebellious, genuine you - with your diverse background, talents, experiences, and plucky personality - is fully welcome, and celebrated here. Because we know that when people can be themselves at work, they shine.

That's what we seek out and celebrate. It's people of all kinds who share a knack for creativity and self-leadership. People who don't need to be told what to do to get things done. People who have an innate passion for making others' lives better.

It adds up to a work environment that's a bit quirky, irreverent, exciting, uncommon, empowering, and downright exceptional. Guests feel it; you'll feel it too.

What You'll Do

This role will be the General Manager of the Kimpton Seafire and Hotel Indigo in Grand Cayman as well as the Regional Director of Operations for the Kimpton Grand Roatan. As a Multi-Hotel Director of Operations, you'll act as the liaison between Ownership, Regional VPs, and GMs; responsible for improving the financial performance of all hotels in the assigned region as well as developing and implementing a robust sales and marketing plan.

Key responsibilities include:

• Develop, implement, monitor and participate in a comprehensive sales and marketing plan that results in optimum, rate and occupancy for the hotels in your region. Meet or exceed established budgetary guidelines for the hotels.

• Protect and enhance the value of all hotel assets through the capital budgeting process.

• Ensure the timely and accurate completion of all period-end financial statements and reports and provide controls to ensure the proper handling and accounting for all hotels and receipts.

• Develop and supervise programs that promote a positive work environment for all employees while ensuring that all employment-related processes and documentation are in compliance with local, state, and federal laws and regulations.

• Perform other tasks associated as necessary in order to achieve the financial performance and goals of the organization.

• Confers with RVP and reviews activity, operating, and sales strategies to determine changes in programs or operations required.

• Promotes organization in industry, manufacturing or trade associations.

• Ensure all hotel policies and procedures are fully implemented.

• Manages all hotel General Managers and is responsible for the overall direction, coordination, and evaluation of all units.

• Carries out supervisory responsibility in accordance with the organization's policies and applicable laws.

• Interviewing, hiring, and training employees.

• Planning, assigning, and directing work.

• Appraising, performance reviews.

• Rewarding and disciplining employees.

• Addressing complaints and resolving problems.

What You Bring

• Proven track record in achieving exceptional financial results in previous roles while maintaining a balanced scorecard between Guest/Owner/Employee Satisfaction.

• Thorough knowledge of the luxury market, with an understanding of how to create value for the resort experience by focusing on details that contribute to creating memorable stays.

• Understands Dart as an organization and is willing to work with us in harmony with our approach to elevating the resort experience, working as a team in a highly collaborative environment (always with Dart respecting/understanding the terms of the HMA).

• It is very important to have an understanding of and the ability to handle the Caribbean labor force. Having working experience in the Caribbean is ideal.

• Within permissible parameters, understands the role in managing relationships with the government and the local community. It will be critical to understand that the General Manager manages hotels owned by Dart, so any repercussions from their operation (whether negative or positive) directly affect our company's image in the jurisdiction.

• Given that the HIGC has a robust F&B program that aims to capture the clients of both hotels as well as local market customers, we seek a General Manager with solid F&B experience (we are not interested in someone who only knows how to manage food costs, but rather someone who has traveled, understands F&B, and demonstrates the ability to inspire the team to execute exceptional F&B operations).

• Continuing the Forbes momentum and maintaining the 50 Best rating for the Library by the Sea.

• A strategic thinker with the ability to develop and execute innovative initiatives.

• Understands the concept of empowerment to delegate simple tasks and focus on those that are truly important.

• Robust experience in operational finance to maximize revenue opportunities and control costs to achieve the highest possible levels of NOI.

• Solid knowledge of revenue management and expertise in various strategies to drive ADR or occupancy as needed.

• Must have established solid business relationships with Luxury Travel Advisors, Luxury consortia, and UHNW customers (Frosh, FHR, Fischer Travel, Virtuoso, etc.). Additionally, should maintain a solid relationship with the CI Department of Tourism.

• Positive and innovative leadership with the ability to inspire the team by “capturing their minds, hearts, and souls.”

• Without needing to be an engineer, understanding the CAPEX process and being obsessive about asset preservation, major equipment maintenance, landscaping, and execution of new projects.

• Continuing the development of local talent while maintaining an excellent relationship with the Cayman Islands Department of Labor and Immigration. Also, continuing to support the Dart/Lynn University Hospitality Training Program.

• Managing relationships with the Seafire Residence owners, understanding the balance between Dart's interests and the Residence owners' interests.

• Minimum commitment of 3 years.

*What we offer you *

At IHG we give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including impressive room discounts. 

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.   

IHG gives every member of the team the room they need to belong, grow, and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.  

So, join us and you will become part of our ever-growing global family. 

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?

Kimpton Hotels & Restaurants crafts unique destinations that kindle heartfelt human connections. Our bespoke spaces blend spirit, style and delight to create an addictive culture of refined irreverence where locals, visitors & colleagues seamlessly connect.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.