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Job Description

A British passport is a requirement for this role to meet the security clearance eligibility.

Responsible for effective delivery of technical support and installations. This will include break-fix tasks,

includes hardware, network, cabling and rack deployments, site planning, problem escalation and managing

installations in an Oracle Cloud Infrastructure (OCI) datacenter.

Prioritize ticketing queues, resolving escalations, and clearing blocking issues to enable continued delivery of

technician activities in accordance with internal polices and service level agreements.

Provide 24x7 site coverage for Oracle OCI datacenter sites.

Career Level - IC3

Responsibilities

Effective delivery of technical support and installations. This will include break-fix tasks, includes hardware,

network, cabling and rack deployments, site planning, problem escalation and managing installations.

Works primarily at an Oracle datacenter in a “mission critical operations” environment

Requires a 7x24-hours commitment to participate in the regional standby rotation program and shift.

Involves On-call shifts which means a driving license and the ability to reach the datacenter site within 60

mins.

Work in close collaboration to other technical teams & non-technical teams (e.g networking, compute,

compliance, business operations)

Understand internal customer problem and provide technical solution in timely manner

Participate in the installation, monitoring, maintenance, support, and optimization of all production server

hardware, software

Support deployment of on-site data center physical infrastructure, structured cabling installation is a

significant part of this position

Install, Replace and Troubleshoot Cables and Hardware

Work within a ticket-based environment

Able to prioritize ticketing queues, resolving escalations, and clearing blocking issues to enable continued

delivery of technician activities in accordance with internal polices and service level agreements. Be aware

of, and abide by, Ticket processes and protocol, including OCI Change Management rules.

System board level repair and fault diagnosis to SLAs

Using provided tools to do a proper and timely internal reporting.

Planning & commissioning new rack positions

Involvement with the design & commissioning of new whitespaces

Working as part of a multi-disciplinary team without friction

Solid knowledge of fiber and copper cabling.

About Us

As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.

When everyone’s voice is heard, we’re inspired to go beyond what’s been done before. It’s why we’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.

We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one.

Disclaimer:

Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

* Which includes being a United States Affirmative Action Employer