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Job Description

Come and join us! Do you have a passion for crafting outstanding customer experiences? If you’re an influential communicator and a customer success champion, this is your opportunity. Become a trusted advisor to our Global Hospitality Integration Vendors using the Oracle Hospitality Integration Platform (OHIP) and use your customer engagement and cloud experience to empower our customers.

Are you a customer-obsessed leader with a desire to make an impact with the Oracle Hospitality & Leisure vendor community experience. You may be a great fit for the Customer Success Team, working directly with a selection of our most strategic integration vendors to improve the value, selection and convenience across our global business’s.

We are looking for an individual who will collaborate with internal teams, to provide vendors with the support, resources and tools they need, to maximize their performance and satisfaction at Oracle Hospitality and Leisure.

This position will be instrumental in shaping the future of our Vendor Services Program and will be focused on driving business growth/success for the most strategic hospitality integration vendors at Oracle, ensuring vendor and customer satisfaction with the program through a high level of service and maintaining high operational standards.

Oracle is a technology leader – Oracle Hospitality is key to our growing cloud portfolio!

Career Level - IC4

Responsibilities

What you will do

You will influence building, supporting and executing strategic joint business plans with our vendor community and collaborating with them to explore innovative ways to develop amazing partnerships.

Relationship Management:

• Serve as the primary technical escalation point of contact for assigned vendors.

• Build and maintain strong, long-lasting relationships with vendors.

• Address vendor queries and concerns promptly and effectively

Performance Monitoring:

• Monitor vendor performance metrics and provide regular feedback to Customer Success Management Leadership.

• Identify areas for improvement and work with vendors to implement changes.

Support and Troubleshooting:

• Provide technical support to vendors, helping them resolve any issues they encounter.

• Collaborate with the technical support team to address more complex problems.

Product Knowledge:

• Stay up-to-date with the latest features and updates of the OHIP platform.

• Communicate new features and updates to vendors, ensuring they understand how to leverage them.

• Cross-Functional Collaboration:

• Work closely with sales, marketing, and product teams to ensure vendors have the necessary resources and support.

• Gather feedback from vendors and share it with internal teams to drive product improvements.

Reporting and Analytics:

• Generate and analyze reports on vendor performance.

• Provide insights and recommendations to improve vendor success and satisfaction

What we are looking for

The ideal candidate for this role should possess strong technical integration skills, account management and/or vendor management skills. They should be able to deliver services as per agreed service levels, manage workflows in a fast paced work environment and actively participate in contributing to continuous improvement initiatives.

• Degree in Computer Science, Information Systems, Hospitality or related field

• 5+ years experience in account management, customer success, or a related role, preferably in a SaaS environment.

• Strong interpersonal and communication skills.

• Ability to build and maintain strong relationships with vendors.

• Excellent problem-solving skills and attention to detail.

• Proficiency in using CRM and other vendor management tools.

• Technical aptitude and the ability to learn new software quickly.

What we will offer you

• A competitive salary with exciting benefits

• Flexible and remote working so you can do your best work

• Learning and development opportunities to advance your career

• An Employee Assistance Program to support your mental health

• Employee resource groups that champion our diverse communities

• Core benefits such as medical, life insurance, and access to retirement planning

• An inclusive culture that celebrates what makes you unique

At Oracle, we don’t just respect differences—we celebrate them. We believe that innovation starts with inclusion and to create the future we need people with diverse backgrounds, perspectives, and abilities. That’s why we’re committed to creating a workplace where all kinds of people can do their best work. It’s when everyone’s voice is heard and valued that we’re inspired to go beyond what’s been done before.

https://www.oracle.com/corporate/careers/diversity-inclusion/

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About Us

As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.

When everyone’s voice is heard, we’re inspired to go beyond what’s been done before. It’s why we’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.

We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one.

Disclaimer:

Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

* Which includes being a United States Affirmative Action Employer