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At InterContinental London Park Lane , we have fantastic opportunity to join the team as an Instant Service Agent in our luxury hotel in Mayfair.

Welcome to InterContinental London Park Lane

Located at one of the capital's most prestigious addresses, where the late Queen Elizabeth II once resided. Our hotel redefines traditional luxury, offering a blend of modernity and flexible sophistication in the heart of Mayfair. Inspired by its scenic views overlooking two Royal Parks, our establishment boasts elegant natural interiors and award-winning seasonal cuisine.

Our Instant Service Agents genuinely care about our guests and can consistently deliver high quality service to our guests over the phone. You will be responsible to take all incoming calls from internal and external guests using our internal system to not only transferring calls but also to take room service orders, extra amenity orders, restaurant reservations, and are also capable of handling any queries or concerns guests may have. You will also need to be flexible with working hours and be a team player in order to deliver true hospitality.

We are committed to offer and provide our Instant Service Agent with a competitive salary and a large range of benefits:

• £13.15 per hour (£27,352 per annum) plusgreat IHG perks!

• 28 days holiday each year, including bank holidays, this increases up to a maximum of 33 days (Pro Rated) 

• Free meals on Duty

• We provide every employee company sick pay and life insurance.

• Subsidised childcare support.

• Amazing discounts for our hotels and restaurants around the world

• Discounts from over 15,000 stores – all the way from retail to cinema

• Don’t forget, bring your friends, and take part in our generous ‘Refer a Friend’ programme!

• Most importantly, we’ll help you grow, and develop you as an individual and inspire incredible.

At InterContinental London Park Lane, our ambition is to define our unique culture.

• The kind of culture that inspires you to be all you can be.

• An invitation to tap into your unique personality to deliver and achieve incredible things.

• An expectation to play your part in empowering and inspiring others.

• An opportunity to learn, grow and push what’s possible.

• The promise of a personal and professional journey

• A place where everyone can belong and feel part of something bigger.

We are open 7 days a week 365 days a year and need people to work a range of shifts and days.

Please click ‘apply’ now!

You must meet the legal requirements to work in the UK.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, colour, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.