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Lucidworks Prod Support

Req number:

R2350

Employment type:

Full time

Worksite flexibility:

Remote

Who we are

CAI is a global technology services firm with over 8,500 associates worldwide and a yearly revenue of $1 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right—whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.

Job Summary

We are looking for a Lucidworks Prod Support. This position will be full time and remote opportunity.

Job Description

What You'll Need

• Team dedicated to support search solution powered by Lucidworks Fusion search platform.24*7 support team availability specifically for Priority 1 and 2 issues

• Lucidworks Fusion platform experts

• Self-driven resources with excellent verbal and written communication to manage customer expectations and own ticket resolution within the defined SLA (details below)

• Experts in Incident and Problem management

• Quickly gain/develop knowledge of TE implementation of Lucidworks Search platform and associated interfacing systems to support with production issues specific to the search platform

• Team capable to take ownership, collaborate and work across multiple application stacks support team to resolve issues.

• Non-Core issues should be fixed by this team

• Core-Issues work with Lucidworks 24*7 support team through Zendesk

• Require Level-2(L2) and Level-3(L3) Incident Management and Production Support for Search (powered by Lucidworks Fusion).

Physical Demands

• Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.

• Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor

Reasonable accommodation statement

If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to application.accommodations@cai.io or (888) 824 – 8111.