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Role Purpose

Subject matter expert who is responsible for providing data-driven insights and analysis to drive business decisions, analyze system performance trends, and implement action plans to optimize efficiency. Additionally, they manage high impact-projects and act as a primary point of contact for specific focus areas, design performance tracking queries, maintain complex databases, and effectively communicate insights and recommendations to stakeholders..

Key Accountabilities

• Work on high priority projects with huge impact to organization. Manage process and vendors regarding ongoing projects to ensure the delivery against business needs and monthly production goals.

• Design and build performance tracking queries for individual decision support system users.

• Influence business decisions from Test & Learn to Execution stage.

• Primary point of contact for respective focus area and can represent the line manager’s duties if needed.

• Develop, own and maintain highly complex data extracts and databases; ensure requirements are developed in accordance with specified business and technical requirements.

• Champion the design and publishing of reports and dashboards and that can be self-service for both regional and global departmental user groups.

• Apply analytical techniques to one or more disciplines. May perform statistical analyses.

• Effectively communicate findings and provide actionable insights and recommendations to appropriate levels.

• Confidently make decisions, perform day-to-day responsibilities and communicate to clients with minimal supervision required.

• Drives own development plan and competent to leading self

Key Skills & Experiences

Education –

Associate Degree or Bachelor's Degree or technical institute degree/certificate or an equivalent combination of education and work related experience.

Experience –

2 to 5 years progressive work related experience with demonstrated proficiency and understanding in one or more functions related to the position.

Technical Skills and Knowledge –

• Demonstrated expertise in computing, statistical and database reporting skills

• Demonstrated competence in programming experience with statistical, cloud environment and database software (not limited to SQL Server, Adobe Analytics, SAS, Business Objects, Google Cloud Platform, Tableau, Salesforce, Python, and R)

• Experience with data visualization tool ( Tableau, Power BI, etc)

• Enthusiasm for analyzing business trends and performance

• Established a strong working knowledge of the different business functional areas and act as point of contact to respective stakeholders

• Ability to communicate prolifically and be able to influence stakeholder of any level. Being savvy to use Microsoft Excel and Microsoft Powerpoint will be an advantage.

• Demonstrated experience in a decision-support and data warehousing environment.

• Basic project management sills and ability to manage multiple priorities.

• Demonstrates capacity to understand operational needs.

• Applies subject matter knowledge under limited supervision.

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.