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Cornerstone onDemand Advanced Technical Support Engineer in Poland

Advanced Technical Support Engineer

The Advanced Technical Support Engineer is a member of a strong technical team delivering world-class support for some of our SaaS solutions. They must be genuinely excited to help our customers resolve issues and will use their extensive problem-solving and technical skills to make sure they deliver an outstanding customer experience. Our Support teams are strong communicators and will advocate for our customers whilst managing their expectations to ensure strict SLA’s are met across the global customer base.

In this role you will….

  • Provide comprehensive, timely and accurate responses to technical support requests

  • Provide second level troubleshooting on highly technical software application and integration issues

  • Work closely with other teams and customers to provide timely resolution of issues

  • Raise client reported defects in our case tracking system

  • Provide communication to Clients

  • Manage your own personal case queue and ensure Service Level Agreements are met or exceeded

You’ve got what it takes if you have / are…

  • Bachelor’s degree in Computer Science or related experience/training or experience of working in Customer Support in an Enterprise software environment

  • Ability to read through XML script/config files

  • Experience with data feeds FTP, APIs, REST, SOAP and data manipulation via excel or other tools

  • Experience with programming languages, relational and non-relational databases, HTML/content development

  • Basic knowledge of Java programming language is nice to have

  • Experience in network diagnostic tools like Fiddler or Chrome/Firefox developer tools is nice to have

  • Ability to grasp complex, technical system workflows, to understand cause and effect for actions taken in a business process or software system. This skill is critical to troubleshooting issues to distinguish between user error and actual system defects

  • Excellent verbal and written communication in English and German is essential

Equal Employment Opportunity has been, and will continue to be, a fundamental commitment at Cornerstone OnDemand. All qualified applicants are given consideration regardless of race, color, gender, age, sexual orientation, national origin, marital status, citizenship status, disability, veteran status, or any other protected class as provided in applicable Federal, State, or Local fair employment laws. If you have a disability or special need that requires accommodation, please contact us at careers@csod.com

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