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Description

This position is a 1 year fixed-term contract opportunity.

At Amazon we believe that every day is still day one. A day to take the first step and a day to look forward to new challenges. And today is that day for you. It's your day to be part of something great. A day to make your ideas come to life and your day to join a company that redefines itself every day. That's the energy and passion behind Amazon.

Amazon Freight Operations Overview.

Amazon Freight Operations and Support (AFOPS) is the Pan- European team that handles Amazon Freight's Shipper Support and Transportation Execution. We are responsible for planning and scheduling the transport orders placed by our customers (Shippers), and providing them with support at each step of their journey. We play a critical role in ensuring the smooth functioning of Amazon Freight's European transportation network and have a direct impact on Shipper Experience.

Shipper Support Specialist Overview:

We are seeking a bi-lingual (English - German) Shipper Support Specialist to join our virtual team in Poland on a 12-month fixed-term contract. The successful candidate will be a motivated, highly committed, and customer-obsessed individual.

A Shipper Support Specialist facilitates flow of information between Amazon Freight and our external customers, proactively resolving any potential issues that impacts customer experience and performance delivery.

A Shipper Support Specialist provides proactive and timely resolution to any issue in hand by researching & querying internal tools, taking real-time decisions, and communicating effectively with stakeholders to build rapport.

The candidate should be customer obsessed! They should be able to communicate to a high standard in both verbal and written form, using appropriate tone of voice. The candidate should be able to recommend process improvements for the benefit of customers, and should have the passion to drive them to conclusion.

Key job responsibilities

Responsibilities Include, But Are Not Limited To:

• Proactively monitor customer shipments to identify, address, and prevent potential issues.

• Develop and execute effective service recovery plans as necessary. Continual, proactive communication with customers (shippers) and external partners (carriers) to ensure a frictionless customer experience.

• Identify and eliminate root causes of defects in order to drive efficiency in Amazon Freights operations, systematically escalating problems or variances in the operation to the Supervisors and Shift Managers Work within various time constraints to meet critical business needs.

We are open to hiring candidates to work out of one of the following locations:

Virtual Location - POL

Basic Qualifications

• Excellent verbal and written communication skills in both English (B2+) and German (B2+)

• Highschool Diploma

• Experience in MS office mainly Word and advanced Excel (Pivot Tables, VLookUps)

• Should be flexible to adapt to support a 24-7 operating environment

Preferred Qualifications

• 1+ years of previous experience in a similar role in customer support, retail or logistics or a similar customer facing environment

• Bachelor’s degree in a relevant discipline.

• Communication skills in other languages: French or Italian

• Experience in using SQL and databases in a business environment

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.