ConvaTec Collections Analyst - English and French or Spanish speaker in Portugal
Pioneering trusted medical solutions to improve the lives we touch: Convatec is a FTSE 250 global medical products and technologies company, focused on solutions for the management of chronic conditions, with leading positions in advanced wound care, ostomy care, continence and critical care, and infusion care.
Group revenues in 2021 were over $2 billion. With around 10,000 colleagues, we provide our products and services in over 100 countries, united by a promise to be forever caring. Our products provide a range of benefits, from infection prevention and protection of at-risk skin, to improved patient outcomes and reduced care costs. To learn more about Convatec, please visit www.convatecgroup.com
Purpose of role
To reduce receivable open balances and improve the payment behavior of our Customers. Maintain a high level of customer experience and contribute to the Cashflow target of our Group.
Key Duties & Responsibilities
Contact our external customers and follow-up all aged receivables via call, email or the collections tool. Reduce payment cycle and to ensure the customers respect the payment terms agreed
To issue reminders in accordance with ConvaTec policies and procedures.
To work with the OTC Team Lead to pro-actively manage customer accounts as required by the SLA’s.
To investigate and address customer claims via disputes
To respond to general queries from customers regarding payments.
To research and verify receipt of payments and investigate residuals (short pay or over pay)
To notify the OTC Team Lead regarding cash flow problems or unresponsive customers.
To identify and process refund requests.
To identify and process write-off requests.
To negotiate and implement payment arrangement plans for delinquent customers in accordance with the ConvaTec GOA.
To prepare trackers and assist with starting legal procedures
To receive notification of customer bankruptcy, verify obtained information and alert the OTC Tower Lead for further escalation.
To properly document the outcome of any contact with the customer in collections tool to ensure audit trail and customer relations.
To participate in review calls as needed
To flag and required updates ConvaTec policies and work instructions and send to the Tower Lead and the Global Process owner for approval.
Key Results Indicators & Measures of success
- DSO, Overdue and other KPIs
- Working knowledge of SAP is an advantage
2 years of professional experience (preference)
Finance qualification preferred
English - B2
French or Italian or Spanish - C1 /C2
Other Language is a plus
Good communication skills
Autonomous, ready to take initiative and results oriented
Continuous Improvement mind-set
Good customer experience skills
Working knowledge of collections processes
Previous experience working in a GBS environment (preference)
Our ambitions will bring the very best out in you. You’ll be pushed to aim higher and really own your work. You’ll be encouraged and supported to make things happen too. It can be challenging. But, as the progress you make will help improve the lives of millions, it’ll be worth it.
This is stepping up to a challenge.
This is work that’ll move you.
#ForeverCaring #ForeverConvatec #WeAreConvatec
Beware of scams online or from individuals claiming to represent Convatec
A formal recruitment process is required for all our opportunities prior to any offer of employment. This will include an interview confirmed by an official Convatec email address.
If you receive a suspicious approach over social media, text message, email or phone call about recruitment at Convatec, do not disclose any personal information or pay any fees whatsoever. If you’re unsure, please contact us at careers@Convatec.com .
Convatec provides equal employment opportunities for all current employees and applicants for employment. This policy means that no one will be discriminated against because of race, religion, creed, color, national origin, nationality, citizenship, ancestry, sex, age, marital status, physical or mental disability, affectional or sexual orientation, gender identity, military or veteran status, genetic predisposing characteristics or any other basis prohibited by law.
Notice to Agency and Search Firm Representatives
Convatec is not accepting unsolicited resumes from agencies and/or search firms for this job posting. Resumes submitted to any Convatec employee by a third party agency and/or search firm without a valid written and signed search agreement, will become the sole property of Convatec. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Thank you.
Already a Convatec employee?
If you are an active employee at Convatec, please do not apply here. Go to the Career Worklet on your Workday home page and View "Convatec Internal Career Site - Find Jobs". Thank you!
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