Job Information
IHG Housekeeping Supervisor - Holiday Inn Express Singapore Clarke Quay in Singapore
The duties and responsibilities include but not limited to the following:
Financial Returns:
Works with Housekeeping Manager to ensure department cost and expenses are in line with department budget
To run morning reports, these include: Housekeeping Room Status Report; VIP Report; Out-of-Order Report; Arrivals; Housekeeper’s report
Prepares daily room assignments for morning shift room attendant.
Reviews message books for special requests or instructions
People:
Supervise the implementation of housekeeping standards and procedures in relation to:
Bedroom service
Bathroom service
Cleaning service
Linen maintenance
Recommended changes to these standards and training needs on an ongoing basis
Ensure consistency within the department
Works with Superior and Human Resources on manpower planning and management needs
Open and close the shift and ensure effective shift hand over
Distribution and collection of master keys
Management of all incoming and outgoing calls
Issues keys according to floor assignments
Answers phone and logs all messages
Responds to any requests from guests
Informs supervisors of any special guest needs
Coordinates the make-up or rush rooms with Front Desk
Prepares and monitors room status reports for possible discrepancies
Transmits messages from guests to Housekeeping personnel, laundry department, F&B-room service, front office and engineering
Guest Experience:
Maintain a current and thorough knowledge of all housekeeping systems
Prioritise arrival rooms
Liaise with Front Office for guest and hotel requirements
Co-ordinate special projects (e.g. site rooms, vermin control, window and carpet cleaning, room inventories)
Management of lost property for the hotel
Manage all special requests made by guests
Ensure you have complete knowledge of room types, layouts and facilities
Perform room audits and ensure monthly room IHG Way of Clean audits are conducted and housekeeping employees are achieving set targets
Releasing rooms and room status management
Key work order for Engineering to follow up with the maintenance job.
Informs Assistant Manager or security of any emergencies brought to Housekeeping’s attention
Manages the room attendant audit portal
Following up with Guest request by coordinating with both Engineering and Housekeeping departments
Responsible Business:
Manage storage areas
Maintain adequate stock levels
Complete stock takes as required and maintain stock levels
Conducts shift briefings to ensure hotel activities and operational requirements are known
Record and manage all Lost and Found items
Coordinates the return of all lost and found items
Prepares the next day’s schedule based on the house count
Calls in extra personnel when necessary
Coordinator to relief floor supervisor, training supervisor and Housekeeping clerk when they are off or on Leave
Checks whether all keys are in respective place
Coordinate with outsourced labour vendors and prepare monthly attendance report (Housekeeping and Engineering)
Prepare vendors’ invoices to submit to Finance Department
Assist in keeping track of the IHG Crisis Management Calendar checklist on Global Evaluation Manager (GEM)
Assist in documenting audit files
Raise purchase orders
What we need from you
Supervises Housekeeping team in Singapore’s leading SMART hotel. Responsible for the cleanliness and upkeep of the hotel (442 guest rooms), Great Room dining space, Rooftop swimming pool & fitness facilities and onsite DIY laundry.
Diploma in Hotel Administration, Hotel Management or equivalent and 2 years’ housekeeping experience preferably in a hotel of similar size and complexity and including supervisory experience or training.
2 years’ housekeeping experience preferably in a hotel of similar size and complexity and including supervisory experience or training
A positive and keen to learn attitude
Good communication skills
Proficient in written and spoken English
Willing to work on weekends, Public Holiday and shift work
At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?
At Holiday Inn Express, we’re all about travel that’s simple AND smart.
That means we offer more to our guests where it matters most to them. Easy check-in? Check. All the essentials in a comfy room? They’re all included with a great night’s sleep. We’re focused on getting our guests more than ready. So we’re always ready. Are you?
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.
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