Job Information
IHG Reservation Executive (Part Time) - Holiday Inn Express Singapore Clarke Quay in Singapore
Your day-to-day
FINANCIAL RETURNS
Promote the Holiday Inn Express products and services using and suggestive selling techniques Holiday Inn Express
Prepare and execute action plans which increase reservation sales and associated business
Record special billing arrangements for groups and conventions
Liaise with Front Office Manager or Finance Manager for all reservations requiring credit approval
PEOPLE
Liaise with Director of Sales, Front Office Manager or Finance Manager for all reservations requiring credit approval
Attendance for meetings and training sessions as required
GUEST EXPERIENCE
Promote the Hotel’s (and IHG generally) products and services
Maintain a high level of product and service knowledge about all IHG Hotels in your region
Develop and maintain a regular pattern of sales calls
Accept wait list reservations
Record and process reservations made by phone/email
Maintain knowledge of special rates/ offers/ promotions
RESPONSIBLE BUSINESS
Demonstrate Awareness of OH&S policies and procedures and ensure all procedures are conducted safely and within OH&S guidelines
Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures
Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly
Initiate action to correct a hazardous situation and notify supervisors of potential dangers
Log security incidents and accidents in accordance with hotel requirements
ACCOUNTABILITY
Ensure all reservation confirmation are sent within 24 hours from the day email is received
Process amendments to reservations such as extensions, early departures, etc
Manage “no show” reservations by investigation and recording of same
Monitor reservation levels and inform hotel team of current and future occupancy rates
Prepare reservation sales reports
Ensure inventory is balanced minimum 3 times a day
Handle all queries and communication through the Reservation and Info emails
Reply to all guest reviews on social media sites such as Online travel agent platforms/websites
Ensure all bookings flows through and interfaced with hotel systems
What we need from you
Degree/ Diploma in Hotel Management or Business Administration or equivalent
2 years’ related experience including some supervisory training
A positive and keen to learn attitude.
Must be proficient in written and spoken English and with good communication skills
Working days between Wednesday - Sunday
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.
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