Job Information
Lenovo Premier Technical Support Specialist with French Language in Slovakia
Premier Technical Support Specialist with French Language
General Information
Req #
WD00072270
Career area:
Services
Country/Region:
Slovakia
State:
Bratislavský kraj
City:
Bratislava
Date:
Thursday, November 7, 2024
Working time:
Full-time
Additional Locations :
- Slovakia
Why Work at Lenovo
We are Lenovo. We do what we say. We own what we do. We WOW our customers.
Lenovo is a US$57 billion revenue global technology powerhouse, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).
This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com , and read about the latest news via ourStoryHub (https://news.lenovo.com/) .
Description and Requirements
This a technical role within the Lenovo’s Premier Technical Support team based in Bratislava, Slovakia. In this role you will be delivering best in class support to Lenovo’s Premier Support customers in France. Over phone, email and chat you will perform remote troubleshooting and isolation to accurately diagnose reported problems within the client product portfolio (notebooks, desktops & tablets) maintaining high first time fix rates and dispatching parts engineers to site as needed to perform repairs. Supported by a team of Technical Account Managers you will oversee cases end-to-end with exceptional case management, follow-up and customer communication.
This role directly reports to our Technical Support Manager in France.
Day-To-Day Tasks:
Assist customers and field engineers by diagnosing problems remotely through effective troubleshooting and isolation
Identifies the cause of hardware / software faults and provides a solution
Resolve over phone, email or chat or onsite via parts and engineer dispatch
Working with Technical Account Management team to monitor and tracks issues to ensure speedy resolution
Advises & educates customers through combination of experience & guideline documentation to ensure a solution to their technical issues
Provides input on recurring customer problems and shares that information with other technical team members when relevant
Monitors own ‘open case’ workload and drives to closure
Requirements
Desirable Qualities/ Nice-to-have:
Experience within IT Services and Working with Field Service Providers
Knowledge on Windows Operating Systems and MS Products
Proven ability to troubleshoot both hardware and software across client products (notebooks, desktops, tablets)
Ability to prioritize and manage daily workload effectively
Effective communication skills at all levels - written and verbal
Ability to see multiple perspectives
Pro-active attitude and willingness to learn
Business fluent English and French. Any extra language is an advantage
Base gross monthly salary starts from 1.600 EUR. The final offer could be, of course, negotiated higher than the advertised minimum - it all depends on your experience! In addition, there is also a variable part (a bonus) in value of 12% of your annual earnings.
What Lenovo can offer You:
3 sick days per year
Additional vacation days
100% sick leave compensation up to 2 months per year
a broad selection of soft and hard skills trainings and individual mentoring
1:1 contribution to the Third Pillar Pension System
Life & Accident & Disability Insurance fully covered by Lenovo
Referral Program
Hybrid office model
We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates, so please don’t hesitate to apply — we’d love to hear from you.
Does it sound interesting? Please check this article to see what our team says on Lenovo Premier Support team: https://bit.ly/3bcl2pu
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.
Additional Locations :
Slovakia
Slovakia