Job Information
AIG Accident & Health Claims Unit Manager in United States
At AIG, we are reimagining the way we help customers to manage risk. Join us as Accident & Health Claims Unit Manager to play your part in that transformation. It’s an opportunity to grow your skills and experience as a valued member of the team and to work with some of the industry’s top talent.
Make your mark in Claims
Our Claims teams are the proven problem solvers of choice for clients, delivering consistent technical excellence and showcasing our service differentiation to create an unparalleled global claims handling experience. Through a robust stakeholder feedback loop and supported by consistent processes and leadership, we take pride in delivering responsive, fair and professional service with empathy and efficiency.
How you will create an impact
In this key leadership role you will be responsible for leading and developing a large team of 6-8 Analysts , junior to senior, handling various types of Accident & Health (A&H) claims including Accidental Death and dismemberment, Special Risk (Schools, Churches, Sports, etc.), Critical Illness, Supplemental Health, Medical Certificate Reimbursement, Travel, Evacuation, Repatriation, baggage, trip cancellation/interruption/delay claims, as well as a small team of 3-5 that supports this group. This mission critical role includes regular interaction with our brokers, clients and the business and developing the strategy for A&H claims.
Monitoring and providing instructions, coaching/mentoring, and training to Analysts
Approving reserves and settlements above the Analysts authority
Reviewing and approving coverage and/or denial of coverage letters
Reviewing, approving and monitoring Large Losses
Performing monthly open file reviews to ensure compliance with Operational / Best Practices guidelines
Ensuring Analysts provide exceptional customer service, including regular interaction with our customers, brokers and vendor partners.
Maintaining good rapport and close working relationships with underwriters, brokers and insureds
Promote a culture of integrity and risk management within the team and ensuring the team is performing against key performance indicators and living AIG’s purpose and values
Managing and supporting the administrative team and ensuring high quality reporting, metrics and service standards
What you’ll need to succeed
Significant experience handling injury claims, such as Accident & Health, Workers’ Compensation or Commercial Auto Injury (PIP) claims, including large loss and litigation matters
Strong leadership skills and the ability to work independently with minimal supervision and to make decisions and give directions to Analysts and support team
Excellent organizational, communication, and interpersonal skills to work effectively in a fast paced team environment
College/university degree or equivalent industry experience
Proficient computer skills to navigate in paperless claim file system and PC applications, including Windows, MSWord and Excel.
Accident and Health (or Property & Casualty) State Adjuster licenses across multiple states an asset.
Ready to make a bigger impact? We look forward to reviewing your application.
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Enjoy benefits that take care of what matters
At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.
Reimagining insurance to make a bigger difference to the world
American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.
Welcome to a culture of belonging
We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through our flexible work arrangements, diversity and inclusion learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The diversity of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.
AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.
AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to candidatecare@aig.com .
Functional Area:
CL - Claims
Estimated Travel Percentage (%): Up to 25%
Relocation Provided: No
AIG Claims, Inc.
At AIG, helping people discover new potential is our purpose. As a global risk leader, we do this for our clients every day. Through our deep expertise in their industries and our innovative solutions that help them smartly manage risk, we enable their growth in ways they never thought possible.
But we also do the same thing for our employees, because we know our people are our greatest strength-the source of every insight, every idea and every innovation. When we're working as one team to do what's right for our colleagues and our communities, we can achieve excellence together. We encourage colleagues to give back to the causes they care most about, supporting these efforts through our Volunteer Time Off and Matching Grants Programs.
Join our Talent Network (http://www.aig.com/careers/life-at-aig/join-the-talent-network) . Additional information about AIG can be found at www.aig.com | YouTube (http://www.youtube.com/aig) | Twitter (http://www.twitter.com/AIGInsurance) | LinkedIn (http://www.linkedin.com/company/aig) .