VCA Area Manager I in United States
Company Info: VCA Animal Hospitals operates more than 1,000 small animal veterinary hospitals in the U.S., Canada and Japan. The hospitals are staffed by more than 4,500 fully qualified, dedicated and compassionate veterinarians to give pets the very best in medical care, of which over 600 are board certified specialists who are experts in areas such as oncology, cardiology, emergency and critical care, and surgery for animals. VCA Animal Hospitals provides a full range of general practice services to keep pets well and specialized treatments when pets are ill. As part of the Mars Veterinary Health family of brands, VCA is committed to its purpose—A BETTER WORLD FOR PETS®.
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The Area Manager is an integral part of the operational leadership team that includes a Senior Regional Vice President (SRVP), a Regional Medical Director (RMD), a Regional Operations Director (ROD) and a group Recruiting & Professional Relations Director (RPRD). This management team has full responsibility for all operations, medical standards, personnel hiring, and management within the region. The Area Manager reports directly to the ROD or to the RVP in some cases.
Under policy direction from the Regional Operations Director for Regional Vice President, The Area Manager performs a wide range of difficult to complex activities related to hospitals providing quality patient care and excellent client service, management of finances and accounting, marketing and promotion of services, staffing and human resources, and discretionary activities, that serve to support effective business operations. The Area Manager has financial responsibility of 4-6 hospitals under the guidance and direction of the Regional Operations Director. The candidate must be willing to travel frequently and reside in New Jersey.
Knowledge, Skills and Abilities:
Leader in managing purpose and vision Managerial courage Outwardly positive demeanor Discretion and confidentiality Goal oriented with burning ambition to succeed, with urgency, initiative Strong verbal and written communication skills with the ability to influence and communicate effectively at all levels Adaptability and positive reaction to evolving / changing business strategies and business needs. Enjoys working under pressure, in a fast paced working environment Entrepreneur spirit Personnel management Sound customer service knowledge including both strategy and tactics. Knowledge of sales and marketing techniques. Human Resources skills. Ability to analyze and utilize reports and data to affect positive change in a hospital environment. Ability to plan, organize and effectively present ideas and concepts to individuals and groups. Ability to plan, organize, and effectively present ideas and concepts. Strong computer skills including proficiency with Microsoft Office products, VSI, Woof Ware Cooperative and synergic with coworkers, supervisors and subordinates.
Education and Experience:
4-year college degree preferred. Minimum of 3-years experience in multiple facility operations management with profit and loss responsibility. Budget and management experience Knowledge of sales and marketing techniques Human Resource Skills Training and client relations experience Thorough knowledge of the veterinary profession
Uses considerable independent judgement within the framework of established policies and objectives in decisions affecting hospital activities
Makes recommendations and assists in the formulation of hospital objectives, policies, plans, and in decisions that influence operations to ensure efficient and profitable operations
Can approve expenditures up to $200 Physical Requirements:
Dependable Attendance is required
Any allergies to animals must be controllable through medication
Must be able to lift 40 lbs
Must be willing to work long or irregular hours under pressure conditions
This position requires the ability to walk, bend, stand, and reach constantly during a minimum 8-hour day
Visual acuity sufficient to maintain records, recognize people, and understand written directions
Ability to speak and hear sufficiently to understand, give information in person and over the telephone
Fine motor skills adequate for utilizing office equipment such as facsimile machines, copiers, and computer keyboards
Must be able to fly from location to location on a commercial airliner
Must be able to spend varied periods of time away from home in out of town locations.
The following is a list of essential job requirements. This list may be revised at any time and additional duties not listed here may be assigned as needed. Job Functions and Job Responsibilities include overseeing that the following occur within the hospitals: Human Resources Client relations Office Management Hospital Financial Management Hospital Production Management Marketing Management Physical Plant Maintenance Client Relations:
Ensures that the VCA Hospital Mission Statement, Three Steps of Service, and VCA Standards of Client Service is acknowledged and known by all employees
Oversee client relations and flow to ensure that clients and patients are seen and treated in a professional, timely, and competent manner
Oversee compliance with callback systems
Oversee compliant with established discount policies.
Operations Team Training: Develop a strong working relationship with Medical Director and Hospital Manager for each hospital. Motivate Medical Directors and Hospital Managers to maintain an “owner mentality”. Follow through on promotion and implementation of programs instituted by the Regional Operations Director and/or the Regional Vice President or GVP. Develop programs and assist with the training of Medical Directors and Hospital Managers which might include the following: Customer service skills which might include client communications skills, client compliance skills, and exceeding client expectations. Day to day effective business operations Thorough knowledge of how to read and utilize a P&L statement to affect positive results. Staff motivation and morale. Planning and conducting effective staff meetings.
Responsible for the process of training, education, development and promotion of hospital management and paraprofessional staff.
Responsible for proper hospital staff scheduling and productivity.
Responsible for hospital environment that bolsters staff morale and retention.
Responsible for compliance with applicable federal and state employment laws and regulations.
Responsible for employee policy enforcement.
Responsible for employee relations and communications.
Hospital Production Management: • Responsible for driving hospital revenue growth through various methods.
Responsible for periodically evaluating service and product fees.• Responsible for auditing hospital production for accuracy via chart audits and other fee capture methods.• Review hospital charging policies, i.e., strategy for shopped services, overall efficient and accurate charge capture, overall discount policies and invoice audits.
Hospital Financial Management:
Ensure that VCA standards of cash control are followed in every hospital.• Evaluateauditing and reporting methods.
Utilize hospital financial and quality care reports to drive improved performance. • Responsible for continually monitoring payroll to revenue budgets.• Meet regularly with Hospital Manager/Office Manager and Medical Director to establish and review hospital financial goals (minimum of once monthly).
Marketing Management: • Understand, participate, promote and support VCA’s marketing events and programs.• Ensure that the hospital staff is informed and trained on new marketing initiatives.• Ensure that the hospital staff tracks and accurately reports marketing statistics.• Responsible for local marketing, i.e., call management, events and promotions, humane society relationships and advertising.
Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!
The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development).
VCA began in 1986 as a privately owned company with one animal hospital. Today, we are the largest family of animal care providers nationwide. Despite unprecedented growth, VCA has never abandoned its devotion to compassionate, comprehensive pet care. Take a look at our open positions throughout the U.S. and Canada! We’re always looking for top notch talent to join the VCA family!