Job Information
National General Insurance Company Claims Customer Service Rep in United States
National General is seeking a Claims Customer Service Rep. The ideal candidate will have experience working for an insurance carrier handling inbound calls. This position will consist of handling heavy phones regarding liability, setting up auto claims, and anything in between.
*Training is paid, and consists of a 4-week IN-OFFICE training program. The training will be held at our NY Uniondale office - MUST live locally to drive for training. Once training is complete, this will be a fully work from home / remote position. We will supply work from home equipment.
Job Summary:
Serves as initial contact for claim reporting. Responsible for guiding the caller to the appropriate party based on their need and the relevant policy or claim. This role is also responsible for assisting where needed with training and special projects.
Key Responsibilities:
Communicates effectively with internal and external customers
Identifies the customer’s need and responds appropriately and efficiently with a sense of urgency
Follows established guidelines specific to each claim report or inquiry
Locates, confirms and documents appropriate information, which may involve multiple systems
Remains current on constant process updates and technology used within the company
May utilize multiple communication channels including but not limited to telephone, fax, email, or online chat, to assist the client
Acts as a mentor and assists with training as needed
May assist with special projects
Preferred Qualifications:
Education and Experience
- High School diploma or equivalent experience
Certificates, Licenses, Registrations
- None
Functional Skills
Bilingual in English and Spanish is a HUGE plus!
Experience in customer service or call center with the ability to empathize with the customer
Ability to multi-task (i.e. talking and typing simultaneously) in a fast-paced environment
Organizational and time management skills
Proficient in Microsoft Office (Word, Excel, Outlook) and basic internet skills
Professional verbal and written communication skills
High degree of initiative, mature judgment and discretion
Ability to navigate through multiple systems with speed and accuracy
#LI-KF1
National General prides itself on offering our employees a robust Total Rewards package which includes base salary. The base range offered for the role is: $38,150 - $46,000 and may vary based on internal equity, and job-related skills, knowledge and experience; among other factors. Other financial components may be added as part of the competitive compensation package, in addition to a full range of benefits, dependent on the level and position offered.
National General Holdings Corp. is an Equal Opportunity (EO) employer – Veterans/Disabled and other protected categories. All qualified applicants will receive consideration for employment regardless of any characteristic protected by law. Candidates must possess authorization to work in the United States, as it is not our practice to sponsor individuals for work visas.
In the event you need assistance or accommodation in completing your online application, please contact NGIC main office by phone at (336) 435-2000.
National General Holdings Corp., a member of the Allstate family of companies, is headquartered in New York City. National General traces its roots to 1939, has a financial strength rating of A– (excellent) from A.M. Best, and provides personal and commercial automobile, homeowners, umbrella, recreational vehicle, motorcycle, supplemental health, and other niche insurance products. We are a specialty personal lines insurance holding company. Through our subsidiaries, we provide a variety of insurance products, including personal and commercial automobile, homeowners, umbrella, recreational vehicle, supplemental health, lender-placed and other niche insurance products.
National General is a fast paced, dynamic, and entrepreneurial organization. Our team members live by and exemplify what we call the 4Es. At National General, we are Energized, Engaged, Empowered, and we Execute every day in order to provide an exceptional experience for our customers! We are passionate about our organization and the value that we add every day. A successful candidate with National General will embody the 4Es. Our team is poised to outperform the competition. We are National General Insurance and with us you can be extraordinary! Come join our team!