Job Information
The Raymond Corporation Field Support Automation Engineer - Remote - Remote US in United States
Job Title: Field Support Automation Engineer – Full Time Remote
About our company:
The Raymond Corporation is a division of the Toyota Industries Corporation. We empower you to do great work in a company with 100 years of success, innovation and growth. Our Associates are the foundation of our continued success. If you’re innovative and enjoy the thrill of making things happen - share our vision and grow with us.
About the position:
We’re looking for a remote Field Support Engineer to support the Raymond Automation Engineering teams. If you are a proactive and technically adept professional with a passion for automation, capable of driving collaboration, providing top-notch technical support, and handling field service responsibilities, we invite you to apply for the Automation Support Engineer position. Join us in shaping the success of our automated product offerings, ensuring customer satisfaction, and contributing to the continuous improvement of our products. You will:
- Manage and oversee Automated products and their impact to all applicable Raymond support teams such as development engineering, product engineering, marketing, and sales.
- Facilitate collaboration and communication between support teams to optimize the performance of automated solutions.
- Diagnose technical issues, guide clients through step-by-step solutions, and escalate complex problems to the appropriate teams when necessary.
- Provide prompt and effective technical support to customers via phone, email, chat, and on site, addressing inquiries and resolving issues related to our automation solutions.
- Diagnose technical problems, investigate root causes, and provide accurate solutions to ensure customer systems operate smoothly.
- Collaborate with cross-functional teams, including development and quality assurance, to address escalated technical challenges and contribute to product improvement.
- Ensure a high level of customer satisfaction by addressing concerns, answering questions, and providing excellent support throughout the troubleshooting process.
- Support implementation of automated product offerings at customer and support center sites.
- Continuously stay updated with the latest developments with new technology and identify opportunities to enhance product lines.
- Collaborate on comprehensive training materials, including user guides, presentations, and hand on activities, to deliver effective training sessions on Automation to diverse teams.
- Assist in training sessions in person or virtually, ensuring participants acquire a deep understanding of concepts, tools, and best practices.
- Gather feedback from training sessions to refine and improve training materials, methodologies, and content.
- Maintain detailed records of client interactions, technical solutions provided, and recurring issues. Contribute to the knowledge base for future reference.
- Assist in creating and updating training materials for clients. Provide guidance and support to clients in understanding and using our products effectively.
- Work remotely with minimal supervision.
- Travel as necessary to fulfill job requirements.
About you:
- Bachelor’s Degree in engineering, comparable science degree, or equivalent practical experience.
- Ability to plan, organize, and carry out technical activities with little to no supervision.
- Competent in applicable PC applications.
- Proficient in Microsoft Office programs including Word, Excel, and PowerPoint.
- Flexibility to travel up to 50% including internationally as needed.
- Works well in a team or individual environment.
- Strong communication skills.
- Ability to present technical material to a technically diverse audience as well as a non-technically diverse audience.
It would be great if you had:
- Experience in the Material Handling Systems Industry.
- Familiarity with automated equipment and ANSI standards.
- Systems integration or networking exposure.
- Understanding of wireless networking and networking infrastructure.
- Additional knowledge of Raymond Material Handling equipment.
- Project management experience.
About the total compensation package:
Salary - $65,000 - $90,500 per year. Compensation depends on the selected candidate’s education and experience.
Benefits - We recognize the value of a comprehensive benefits program for our employees and work tirelessly to make sure our package meets the needs of our employees and their families. Eligible employees can elect and participate in a variety of benefits including:
- Vacation available on day 1
- 10 paid holidays
- Medical and Rx Plan options
- Dental and Vision Plan options
- Employee Assistance Program (EAP)
- Flexible Spending Accounts (FSA) for medical and dependent care
- Life Insurance and AD&D
- Short-Term and Long-Term Disability
- Accident, Critical Illness, and Indemnity Insurance
- ID Theft Protection
- Comprehensive 401(k) retirement plan with company match
- Profit Sharing Plan based on annual profitability
- Long-Term Care Insurance
- Vacation, Sick, & Volunteer Time
- Tuition Aid Program