Job Information
Northeast Family Services Intake Screener and Authorization Specialist (CBHI) in United States
Northeast Family Services is seeking an experienced masters-level professional to join our growing Massachusetts CBHI team as an Intake Screener and Authorization Specialist!
The Intake Screener and Authorization Specialist manages all aspects of the registration and admissions process for Northeast Family Services’ five regions in Massachusetts. They are responsible for working closely and extensively with various referral sources throughout the entirety of the referral, waitlist, and assignment process, as well as maintaining client rosters for waitlist, active, transfer, and discharged clients. They process intake paperwork and required clinical documentation, such as comprehensive assessments and treatment plans. This role manages the Massachusetts Behavioral Health Access (MABHA) updates on a monthly basis. They are also responsible for answering incoming calls, gathering referral information, verifying insurance coverage, and scheduling clients’ appointments.
To be successful in the Intake Screener and Authorization Specialist position, you should be highly organized, be detail oriented, and have a working knowledge of payer portals, co-pays, deductibles, and health insurance benefits. Top candidates will also have excellent interpersonal skills and work well as part of a multidisciplinary team that includes program directors, clinicians, nurse practitioners, and peers.
If you’re looking for rewarding work, have professional experience in a behavioral health environment, and enjoy helping people obtain the support they need, don’t miss this career opportunity!
Qualifications:
Master’s Degree in Psychology, Social work, Counseling, or directly related human services field is required for this role
Minimum of 2 years' experience in patient intake and scheduling
Experience reviewing comprehensive assessments and treatment plans
Working knowledge of insurance benefits and authorizations
Strong computer literacy, including MS Office and Electronic Health Records (EHR)
Experience working with and helping clients/families with complex behavioral health needs
Must have prior experience with behavioral health field; familiarity with CBHI performance specifications a plus!
Ability to keep client and company confidences
Excellent communication, customer service, and problem-solving skills, including the ability to maintain composure under stress
Strong time management and organizational skills
Benefits:
Health, dental & vision
3 weeks paid vacation
11 paid holidays (including Juneteenth, the day after Thanksgiving, Christmas Eve, and NY Eve.)
Generous sick time including mental health days
401k retirement plan with up to 4% match after 1 year
Voluntary short and long-term disability
Voluntary Life Insurance
Dependent care savings account
Longevity award - Monetary bonus and a vacation day annually
Company provided laptop and cell phone
Personal cell phone discount
Hours:
- Full Time - Salary