Job Information
CAE USA INC Pelesys Systems Support Specialist (Tier 3 Support) in United States
Role and Responsibilities
CAE Pelesys is looking for Product Support Specialist's to work with our Customer Support Team
The role we are offering you:
In this role the person is responsible for supporting and maintaining complex systems that support business operations. They work closely with project managers, software developers, hardware engineers, and other stakeholders to ensure that the system meets the needs of the organization.
Here are some of the responsibilities of a Systems Specialist:
Monitoring / Debugging installed systems and infrastructure.
Installing, configuring and testing operating systems, application software and system management tools.
Ensuring the highest levels of systems and infrastructure availability.
Proactively ensuring the highest levels of systems and infrastructure availability.
Monitoring and testing application performance for potential bottlenecks, identifying possible solutions, and working with developers to implement those fixes.
Maintaining security, backup, and redundancy strategies.
Writing and maintaining custom scripts to increase system efficiency and lower the human intervention time on any tasks.
Participating in the design of information and operational support systems.
Providing 2nd and 3rd level support.
Liaising with vendors and other IT personnel for problem resolution.
A Systems Engineer typically requires a minimum of six years of experience working in an IT-based role, such as an IT Technician.
Our ideal candidate has:
SQL (Execute and Write) SQL virtual machines, SQL servers
IIS
Python
HTML / AWS Servers / Microsoft Azure
Database Management
Desirable:
- Programming languages / Cosmos
Working Conditions:
- This position requires specific working hours and participating in ''on-call'' coverage with other members of the team to maintain our 24/7 support services.
CAE offers:
an environment where your initiatives will be recognized and valued
the opportunity to travel internationally
the opportunity to work on a variety of projects on a multidisciplinary team
the opportunity to represent the organization at external conventions and conferences
the possibility to work from home occasionally
flexible schedules
attractive employee benefits
About CAE
At CAE, we equip people in critical roles with the expertise and solutions to create a safer world. As a technology company, we digitalize the physical world, deploying software-based simulation training and critical operations support solutions. Above all else, we empower pilots, cabin crew, airlines, defence and security forces and healthcare practitioners to perform at their best every day and when the stakes are the highest. Around the globe, we’re everywhere customers need us to be with more than 13,000 employees in approximately 250 sites and training locations in over 40 countries. CAE represents more than 75 years of industry firsts—the highest-fidelity flight, mission and medical simulators and training programs powered by digital technologies. We embed sustainability in everything we do. Today and tomorrow, we’ll make sure our customers are ready for the moments that matter.
Read our FY22 Annual Activity and Corporate Social Responsibility Report (https://www.cae.com/media/documents/Corporate/Activity_Report_2022_Web_EN.pdf)
Follow us on Twitter: @CAE_IncFacebook: www.facebook.com/cae.incLinkedIn: www.linkedin.com/company/caeHashtags: #CAE; #CAEpilot
CAE Contacts:
General Media:
Samantha Golinski, Vice President, Public Affairs & Global Communications
+1-514-340-7939, ext 7939, samantha.golinski@cae.com (helene.v.gagnon@cae.com)
Investor Relations:
Andrew Arnovitz, Senior Vice President, Investor Relations and Enterprise Risk Management, +1-514-734-5760, andrew.arnovitz@cae.com
Position Type
Regular
CAE thanks all applicants for their interest. However, only those whose background and experience match the requirements of the role will be contacted.
Equal Employment Opportunity
At CAE, everyone is welcome to contribute to our success. With no exception.
As captured in our overarching value "One CAE", we’re proud to work as one passionate, boundaryless and inclusive team.
At CAE, all employees are welcome regardless of race, nationality, colour, religion, sex, gender identity or expression, sexual orientation, disability, neurodiversity or age.
At CAE, we equip people in critical roles with the expertise and solutions to create a safer world. As a technology company, we digitalize the physical world, deploying simulation training and critical operations support solutions. Above all else, we empower pilots, airlines, defence and security forces, and healthcare practitioners to perform at their best every day and when the stakes are the highest. Around the globe, we’re everywhere customers need us to be with more than 13,000 employees in more than 200 sites and training locations in over 40 countries. CAE represents 75 years of industry firsts—the highest-fidelity flight and mission simulators, surgical manikins, and personalized training programs powered by artificial intelligence. We’re investing our time and resources into building the next generation of cutting-edge, digitally immersive training and critical operations solutions while keeping positive environmental, social and governance (ESG) impact at the core of our mission. Today and tomorrow, we’ll make sure our customers are ready for the moments that matter.