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Project Coordinator (100% Remote)

Virtual

Req #1608

Thursday, November 7, 2024

Who we are:

Since our founding in 2011, our mission has been to improve the lives of seniors and their caregivers. We are deeply passionate about communication and committed to becoming the foremost provider of services and solutions that enable seniors to lead more meaningful and independent lives. We also understand the power of connection and the profound impact it has on the lives of individuals who are hard-of-hearing. By utilizing enhanced automatic speech recognition, human captioning, and innovative product development, we deliver easy-to-use, cutting-edge technology to our primarily senior customer base. Our near real-time phone captioning technology allows individuals with hearing loss to see what callers are saying, enabling them to regain their connection to the world.

ClearCaptions is a Federal Communications Commission (FCC)-certified telephone captioning provider, adhering to the highest industry standards of privacy, security, and professionalism. We recognize the importance of maintaining the trust and confidence of our customers, and we continually strive to exceed their expectations.

For more information about our services please visit clearcaptions.com .

Position Summary:

This position of Project Coordinator will play a pivotal role in oversight, management, monitoring, and coordinating multiple projects within the Strategy Execution team . This role will serve as the liaison between Program Leaders and internal and external partners to ensure continuous collaboration and monitoring of program deliverables. This role focuses on ensuring accurate measurement of project outcomes through comprehensive data tracking, auditing, and reporting. This role is essential to maintaining project momentum and ensuring timely delivery in a fast-paced environment. The ideal candidate is highly organized, proactive, and passionate about supporting teams to deliver top-tier customer service.

This is a Remote/Work from Home position reporting to Director, PMO Services

What You Will Do:

• Assist in planning, tracking, and coordinating various projects, ensuring adherence to timelines, budgets, and quality standards.

• Prepare and maintain comprehensive project documentation, reports, and summaries. Track project progress, milestones, and deliverables using project management tools.

• Act as a liaison between project teams, internal stakeholders, and external clients to ensure smooth communication and project alignment.

• Coordinate meetings, create agendas, and manage schedules for project-related activities. Follow up on action items and escalate issues as needed.

• Identify opportunities to streamline project workflows and enhance operational efficiency to improve project delivery and support customer service excellence.

• Collect and organize project data, including performance metrics, to assist with reporting and decision-making processes.

• Support team in identifying potential risks, documenting issues, and implementing mitigation plans.

• Review and ensure that current practices are accurately reflected in existing policies, recommending updates as necessary.

  The kind of people we look for:

• Versatile people who thrive on variety and challenge

• Excited about working in a fast-paced environment

• Innate problem solvers who want to grow in a flexible, collaborative culture

• Takes initiative, pushes boundaries, motivated to innovate

• Talented individuals with a growth mindset who want to use their learning and relationship-building skills

• Align with our company core values: Integrity, Accountability, Collaboration, Service and Quality

  Qualifications:

• 3 years’ experience in a Project Coordinator or similar role; experience in telecommunications or customer service-oriented environments is a plus.

• Bachelor’s degree in B usiness , Project Management, Communications, or a related field preferred.

• Proficiency in project management tools (e.g., Atlassian , Monday.com, or similar) and MS Office Suite (Excel, Word, PowerPoint).

• Strong organizational and multitasking abilities with a high level of attention to detail .

• Excellent verbal and written communication skills, presentation, and problem -solving skills .

• Self-starter with strong organizational and time management skills , self-directed and able handle multiple priorities with demanding timeframes .

• Ability to work collaboratively with colleagues and staff to create high -quality results-driven, team-oriented environment.

• D emonstrated ability to use discretion , make sound decisions ,and maintain confidentiality .

• Proficient in MS Office, modern communication tools for virtual teams (i.e., MS Teams)

  Physical Demands:

  Employees may experience the following physical demands for extended periods of time:

• Sitting, standing, and walking (95-100%)

• Keyboarding (40-60%)

• Viewing computer monitor, tablet and cell phone screen requiring close vision (95-100%)

  Work Environment:

  100% Remote: Work environment is at home.

  Compensation :

  $63,300 - $86,300 prospectively with consideration to experience and geographical location . Please see www.clearcaptions.com/careers for an overview of our generous benefits program.

  Intrigued to learn more?

  When you apply for this role, your information will be personally reviewed by our talent acquisition team (not by a robot). You can expect to hear back from us if we think there could be a fit and what next steps look like.

  ClearCaptions is an equal opportunity employer committed to inclusion and diversity. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.

  Disclaimer:

  The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.

Other details

• Pay Type Salary

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