Shell Regional Technical Expert (Power) - Virtual/Work from home in Virtual, United States
Regional Technical Expert (Power) - Virtual/Work from home
No. of Positions:
What’s the role?
Shell’s Lubricant Power sector business is facing exciting opportunities in both traditional and emerging markets. This requires the support of a resource with relevant deep technical sector experience. A strong understanding of sector equipment and the required lubricants to be used on them is needed. Experience in working closely with customers to add value through technical innovation, driving down total cost of ownership, as well as troubleshooting complex issues, is essential.
Provide product technical expertise on lubricant applications in the given sector with primary focus analyzing problems, generating solutions and advising customers, supporting, when called upon, the front-line technical support (LTA) and the account sales teams. Operate across the assigned territory and play a key role in the development and retention of existing business and enhancing Shell Lubricant’s reputation in the marketplace, above all within global and regional accounts.
Transfer and aggregate strategic and operational technical knowledge between Technology, Product Application Specialist, global product management and operational portfolio management teams to front line technical and sales teams, including knowledge received from and passed to, OEMs and customers, being both a proactive and reactive information channel and provider of training and coaching to Shell technical staff.
The Regional Technical Expert role is both reactive to customer problems and proactive in developing internal and external relationships, coaching front line staff and providing marketing support such as assisting with new product launches and field trials.
Provide Sales Support, work closely with Key account Managers (KAM), and Local Account Managers to develop high level technical support required for specific customers. This support will link to key account plans, particularly in the Suspect, Prospect and Approach activities.
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Commercial Business to Business (B2B)
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Shell is a global group of energy and petrochemical companies with about 84,000 employees across more than 70 countries. We aim to meet the world’s growing need for more and cleaner energy solutions in ways that are economically, environmentally and socially responsible. We have expertise in exploration, production, refining and marketing of oil and natural gas, and the manufacturing and marketing of chemicals. As a global energy company operating in a challenging world, we set high standards of performance and ethical behaviors. We are judged by how we act and how we live up to our core values of honesty, integrity and respect for people. Our Business Principles are based on these. They promote trust, openness, teamwork and professionalism, as well as pride in what we do and how we conduct business. Building on our core values, we aspire to sustain a diverse and inclusive culture where everyone feels respected and valued, from our employees to our customers and partners. A diverse workforce and an inclusive work environment are vital to our success, leading to greater innovation and better energy solutions.
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There’s never been a more exciting time to work at Shell. Everyone here is helping solve one of the biggest challenges facing the world today: bringing the benefits of energy to everyone on the planet, whilst managing the risks of climate change.
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Combine our creative, collaborative environment and global operations with an impressive range of benefits and joining Shell becomes an inspired career choice.
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What we need from you
Must have legal authorization to work in the US on a full-time basis for anyone other than current employer.
Bachelor’s degree in engineering, chemistry or comparable technical background skills.
Minimum (2) two years in a technical lubricants & applications environment.
Minimum (5) five years of total experience.
Have engineering knowledge of and / or experience in the specified Sector.
Experience in a customer facing role beneficial.
Demonstrates interpersonal and communication (written and verbal) skills.
Proven ability to manage customer expectations and build up relationship with mutual trust.
This position is a Virtual/Work from home.
This position requires frequent travel from home base. Up to 30%, usually an overnight stay.
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