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Job Description

The Role

The Voice of Customer Data Analyst is responsible for acquiring and analyzing customer survey and to drive product and process improvements, to improve initial and long-term quality, and customer satisfaction. Our Data Analytics team supports operational improvement and business decision-making through statistical analysis of ah-hoc survey data and tracking data sets.

What You'll Do

• Voice of Customer Data Analysis, Reporting and Standard Work:

• Develop, implement and manage customer quality studies

• Develop business plan targets and track performance to targets

• Develop global tools to deploy and analyze data

• Report performance in customer quality metrics to leadership

• Develop and implement data management methodologies

• Develop/support processes for use of data for Quality and other functions (e.g., Engineering, Manufacturing, etc.)

• Administration

• Communication to global team

• Communication to JVs

• Managing survey budgets and supplier relationships

• Educate and support users of customer survey data across all functional areas

Additional Description

Your Skills & Abilities (Required Qualifications) ​​

• Knowledge:

• Requires knowledge of the entire enterprise as many functions are supported

• Requires knowledge of quality systems, analysis and statistical techniques, market research and information (IT) systems

• Skills:

• Strong written, oral and presentation communication skills

• Strong analytical skills

• Working effectively with others from other functions, regions and cultures

• Experience/Education:

• Bachelor's degree or equivalent experience

• Master’s Degree (preferred)

• Competencies:

• Ability to process information from variety of sources to make decisions

• Manage, coach, teach resources and prioritize work effectively

• Proven ability to think out of the box

Additional Job Description

• Knowledge:

• Requires knowledge of the entire enterprise as many functions are supported

• Requires knowledge of quality systems, analysis and statistical techniques, market research and information (IT) systems

• Skills:

• Strong written, oral and presentation communication skills

• Strong analytical skills

• Working effectively with others from other functions, regions and cultures

• Experience/Education:

• Bachelor's degree or equivalent experience

• Master’s Degree (preferred)

• Competencies:

• Ability to process information from variety of sources to make decisions

• Manage, coach, teach resources and prioritize work effectively

• Proven ability to think out of the box

About GM

Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

Why Join Us

We aspire to be the most inclusive company in the world. We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Our Work Appropriately philosophy supports our foundation of inclusion and provides employees the flexibility to work where they can have the greatest impact on achieving our goals, dependent on role needs. Every day, we want every employee, no matter their background, ethnicity, preferences, or location, to feel they belong to one General Motors team.

Diversity Information

General Motors is committed to being a workplace that is not only free of discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers. We understand and embrace the variety through which people gain experiences whether through professional, personal, educational, or volunteer opportunities.

We encourage interested candidates to review the key responsibilities and qualifications and apply for any positions that match your skills and capabilities.

We are leading the change to make our world better, safer and more equitable for all through our actions and how we behave. Learn more about:

Our Company (https://search-careers.gm.com/en/working-at-gm/)

Our Culture

How we hire​​​​​​​ (https://search-careers.gm.com/en/how-we-hire/)

Our diverse team of employees bring their collective passion for engineering, technology and design to deliver on our vision of a world with Zero Crashes, Zero Emissions and Zero Congestion. We are looking for adventure-seekers and imaginative thought leaders to help us transform mobility.

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The policy of General Motors is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status. Additionally, General Motors is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us at Careers.Accommodations@GM.com .In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.