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Description

SAIC is currently hiring for a Training Analyst to help support the Army Enterprise Service Management Platform (AESMP) program.

Job Duties:

• Assist in onboarding of new hires to ensure all documentation is ready for processing.

• Assist System administrator with new computer equipment issue.

• Train agents on Various AESD-W related tasks and utilization of proprietary tools and functions.

• Create / update training material for existing AESD-W staff and new hires.

• Assist Knowledge Management with creating, updating, and reviewing of knowledge articles

• Provide additional assistance to learners struggling with content.

Qualifications

Required Education and Experience:

• Bachelors and three (3) years of experience; four years of experience in lieu of degree

Required Certifications and Security Clearance:

• Valid CompTIA ce certification of CASP +, Security +, Network +, or A+ Must have an active United States Secret Security Clearance on first day of employment

Required Skills:

• Experience with providing technical training topics to small to medium groups.

• Experience working on an Army Service Desk.

• Proficiency with Army Enterprise Service Management Platform (AESMP) ServiceNow ticketing system

• Willingness to teach new personnel in creative ways

• Familiarization with writing Knowledge Articles

• Proficient with Active Directory Users and Computers (ADUC)

• Good Communication Skills, ability to work with all levels of personnel

• Work in a team environment

SAIC accepts applications on an ongoing basis and there is no deadline.

Covid Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site. REQNUMBER: 2408808

SAIC is a premier technology integrator, solving our nation's most complex modernization and systems engineering challenges across the defense, space, federal civilian, and intelligence markets. Our robust portfolio of offerings includes high-end solutions in systems engineering and integration; enterprise IT, including cloud services; cyber; software; advanced analytics and simulation; and training. We are a team of 23,000 strong driven by mission, united purpose, and inspired by opportunity. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $6.5 billion. For more information, visit saic.com. For information on the benefits SAIC offers, see Working at SAIC. EOE AA M/F/Vet/Disability