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FirstEnergy Voice & Video Specialist in United States

FirstEnergy at a Glance

We are a forward-thinking electric utility powered by a diverse team of employees committed to making customers’ lives brighter, the environment better and our communities stronger.

FirstEnergy (NYSE: FE) is dedicated to integrity, safety, reliability and operational excellence. Headquartered in Akron, Ohio, FirstEnergy includes one of the nation's largest investor-owned electric systems, more than 24,000 miles of transmission lines that connect the Midwest and Mid-Atlantic regions, and a regulated generating fleet with a total capacity of more than 3,500 megawatts.

About the Opportunity

This is an open position with FirstEnergy Service Co., a subsidiary of FirstEnergy Corp. [SC00]


As part of the Voice & Video Operation team, responsible for architecture, engineering, design, implementation, operation, maintenance, regulatory compliance, and ongoing reliability for Voice & Video computing devices such as application servers, IP PBX/Telephones, and audio & video conferencing systems. This includes network routing & switching, wireless LAN (802.11x) networks and voice & video services (VoIP, PBX, voice mail, voice recorders, phones, IVR, video, and satellite).

  • Implements and troubleshoots enterprise Voice-related solutions/incidents/system outages. Cisco CUCM and CMS.

  • Must have strong organizational and communication skills with focus on customer service, attention to detail and effective follow-up.

  • Recommends and integrates new Telecommunication Voice, Video and Cisco Unified Communications technologies.

  • Network infrastructure to include converged IP networks, Routers, Switches, and Voice Gateways.

  • Participates in LAN projects to ensure computing and network architecture solutions are solid, well integrated, and comply with technical strategy.

  • Supports the operational performance and maintenance of existing Voice and Video systems as well as design and delivery of new products/product enhancements.

  • Implements technical standards and regulatory requirements to Voice and Video systems.

  • Stays current with technology changes and the relationships of technology to emerging business requirements.

  • Leverages Cisco management tools, HP Operations Manager, HP Project and Portfolio Management (PPM), and other tools used to monitor, control & track the performance of these systems and manage the work.

  • Champions safe work practices in accordance with all Corporate policies.

  • Makes field visits in support of projects, maintenance, or relocations (as necessary).


  1. Provide daily and project support for the Voice team in support of platforms and applications delivering data, voice, video, and computing services to FE employees, contractors, and business partners.

  2. Plan and complete changes in the LAN/data network environment in support of data, voice or video work.

  3. Responsible for the reliability and availability of data, voice and video systems.

  4. Work with users and manage the expectations of FE business units.

  5. Responsible for the disaster recovery preparation and document for these systems.

  6. Knowledge and full understanding of the operation of the network and the impact of changes, follow all applicable policies & procedures to effectively manage risk to FE’s Data Network environments.

  7. Oversee contractors

  8. Certify new installations


  1. Bachelor or Associates Degree in Computer Science, Telecommunications or related field, or equivalent experience in a network engineering field.

  2. Professional level knowledge of routing and switching equipment, LAN topologies, network protocols, wireless LAN systems (Cisco wireless a plus), data center networks, and Voice & Video technologies and services (VoIP, PBX, voice mail, voice recorders, phones, IVR, video conferencing systems, and satellite). CCNP or CCVP preferred.

  3. Knowledge of the OSI reference model.

  4. Preferred knowledge includes project management concepts & tools, and environmental support systems for supported technology platforms (e.g., HVAC, AC/DC power systems, batteries, generators, etc.).

  5. Possess interpersonal, communications (written & verbal), and presentation skills.

  6. Minimum of 4 - 7 years professional-level experience required.

Benefits, Compensation & Workforce Diversity

At FirstEnergy, employees are key to our success. We depend on their talents to meet the challenges of our changing business environment. We are committed to rewarding individual and team efforts through our total rewards philosophy which includes competitive pay plus incentive compensation, a company-sponsored pension plan, 401(k) savings plan with matching employer contribution, a choice of medical, prescription drug, dental, vision, and life insurance programs, as well as skills development training with tuition reimbursement. Please visit our website at to learn more about all of our employee rewards programs. FirstEnergy proudly supports workforce diversity. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with a disability. No recruiters or agencies without a previously signed contract. Unable to sponsor or transfer H-1B visas at this time.


Safety is a core value for FirstEnergy and is essential to all of our business activities. We ensure employees have the tools, information, and processes to perform their duties in a manner that assures safety for themselves, their co-workers, our customers and the public. Our goals are to provide a safe work environment, to maintain an accident-free, injury-free workplace, and to promote and maintain public safety. To meet these goals, we dedicate ourselves to achieving world-class safety standards.