Job Information
Support Services Group Customer Service - Solutions Specialist in Waco, Texas
#BetterWithSSG
WHAT YOU WANT MATTERS TO US
Think about making a checklist with everything that would make you feel good at work. Does your checklist have meeting new people on it? How about being recognized and rewarded for doing great things? Maybe you pictured a place where you could have all these things while making a positive difference in people's day. If so, Support Services Group is a great place for you. Every day we spread positivity through others' lives through compassionate customer interactions and genuine problem solving with a human touch. Doing right by people is in our DNA because we believe a desire to be treated with care and respect is a universal part of the human experience. This philosophy drives everything we do and creates the framework for how we treat our customers and our staff.
We are seeking Seasonal Customer Solutions Specialists to join our team. As a Customer Solutions Specialist, you will process members' financial transactions and informational needs and offer product suggestions and assistance with all eCommerce products by phone or Internet while consistently providing WOW Member Service.
Essential Job Functions/Responsibilities:
Basic transaction responsibilities include but are not limited to, performing financial transactions including telephone requests for withdrawals, transfers, lines of credit, and credit card payments. Performing related account functions such as balance inquiries, account Histories, and file maintenance.
Promote Credit Union products and services in accordance with Performance Excellence Sales and Service Standards.
Adhere to the Success Metrics and Core Values and exemplify them while interacting with both internal and external members.
Working knowledge of all systems needed to perform any task needed for member service purposes.
Working knowledge of all CU products and services.
Consistently handling multiple tasks simultaneously
Minimum Job Qualifications:
Must be able to work in our Waco office
Highschool Diploma (or GED), and customer service experience preferred, or equivalent combination of education and experience.
Excellent verbal and listening skills; strong grammar and writing skills.
Strong decision-making skills and the ability to work well under pressure in a fast-paced environment. Excellent interpersonal skills as well as ability to maintain confidentiality.
Flexibility and a willingness to support the team.
Strong technical aptitude with the ability to support online banking products including PC and mobile applications.
Strong proficiency with PC's, smartphone technology, Windows environment, and Microsoft Office Suite.
Ability to discuss and present product opportunities to members.
Apply Today!