Job Information
Marvin Supervisor, Technical Services in Warroad, Minnesota
Description
At Marvin, we make windows and doors inspired by how you live so you're inspired to live well. We are driven by the momentum of four generations of innovation and excellence to imagine and create better ways of living. Our business reaches across the nation and our products are represented around the world. With our commitment to our local communities and to providing innovative solutions using new technology, we are always looking for ways to move our people, as well as our business, forward.
Technical Services Supervisor
Supervise department activity for Technical Support (Dept. 730) including coaching, mentoring, facilitating problem solving, conducting performance reviews, developing, and maintaining department measurements, monitoring, and managing department labor, time and attendance
Evaluate incoming customer requests and administer workload to the appropriate Technical Support personnel based on staff's skill level and ability to meet established department goals
Support departmental goal initiatives to achieve critical measures; administer and monitor department workload with performance goals in mind, including orders and OMS assistance requests throughput time
Continual improvement initiatives within the department, cost reduction ideas, improve department efficiencies, reduce departmental COPQ, and manage non-warranty instances
Foster and maintain a desirable work environment conducive to a motivated, cohesive, and productive team.
Skills and Abilities:
Knowledge of all Marvin brand products, processes, pricing and support tools
Thorough understanding of the Marvin Windows and Doors customer base
Ability to successfully interact with all departments involved with providing excellent products and services to our customers
Strong verbal communication and documentation skills
Self-motivated, self-directed and well organized
Ability to provide leadership within the department and company
Construction background is favorable
Education:
- Two year or four-year related degree with eight or more years of industry related experience
This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee.
EOE