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Careers that Change Lives

Do you consider you have the right experience for a Customer Care specialist role? If yes, then send us your resume and enter the recruitment process right away!

In this position you will be able to use your proactive and problem-solving geared mind-set while dealing with interesting and rewarding cases of varying complexity. You’ll be a part of the OU Solutions team in the Warsaw Center of Expertise, that offers End-to End support for MCS (Mechanical Circulatory Support/Heartware), Clinical Orders management and Big Capitals.

A Day in the Life

• Directly supporting Operating Units across the whole of Western and Central Eastern Europe.

• Processing orders End-to-end: order Intake and management until goods delivery. As well as: Invoicing, Returns and Disputes, all with the highest focus on Patient Safety and Customer Satisfaction.

• Informing stakeholders of shipment and invoicing status, in cooperation with Outbound and Transportation departments, as well Sales teams, Regulatory, VAT team’s, Contracting, Pricing, Marketing (...).

• Supporting the Operating Units with operational knowledge in decision making.

• Looking for ways and opportunities to improve processes and tools.

Must Haves

• Spoken and written proficiency in English is a must (minimum C1 or equivalent).

• Comfortable with M.S. Office – namely Excel and Word - and willingness to develop.

• Proactive and investigative mindset as well as a high level of attention to detail and strong analytical skills.

• Being a Team-player and being able to work independently on moderately complex projects with general supervision.

• Advanced Excel skills.

• Spoken and written fluency in English is a must.

• Being willing to suggest enhancements in processes, solve problems or improve effectiveness.

Nice to Haves

• Experience within a Financial Shared Services Environment or Customer Care.

• Experience in using SAP.

• Knowledge of Quality Management Systems and Change Management procedures.

• Project management skills.

We Offer

We offer a competitive salary and benefits package to all our employees:

• Flexible working environment

• Annual Incentive Plan % depending on company results

• Pension scheme and group discount on healthcare insurance

• Training possibilities via Cornerstone/Harvard Manage Monitor/Skills Lab

• Employee Assistance Program and Recognize! (Our global recognition program)

Our Commitment

Our unwavering commitment to inclusion, diversity, and equity (ID&E) means zero barriers to opportunity within Medtronic and a culture where all employees belong, are respected, and feel valued for who they are and the life experiences they contribute. We know equity starts beyond our workplace, and we must play a role in addressing systemic inequities in our communities if we hope to have long-term sustainable impact. Anchored in our Mission, we continue to drive ID&E forward both to enhance the well-being of Medtronic employees and to accelerate innovation that brings our lifesaving technologies to more people in more places around the world.

About Medtronic

Bold thinking. Bolder actions. We are Medtronic.

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 90,000+ passionate people. Powered by our diverse knowledge, insatiable curiosity, and desire to help all those who need it, we deliver innovative technologies that transform the lives of two people every second, every hour, every day. Expect more from us as we empower insight-driven care, experiences that put people first, and better outcomes for our world.

In everything we do, we are engineering the extraordinary .

Your Answer

Is this the position you were waiting for? Then please apply directly via the apply button!

#LI-Hybrid

It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.