Job Information
TAD PGS, Inc. Desktop Engineer/Administrator in Washington, District Of Columbia
We have an outstanding Contract position for aDesktop Engineer/Administratorto join a leading Company located in theWashington, DCsurrounding area.
Pay Rate: $45.99
US Citizenship is required.
Must be able to obtain and maintain a Public Trust.
The individual selected for this position will be a member of the Desktop Engineering team and the primary work location will be Washington, DC with the potential for up to 20% of work to be performed remotely. This individual will work with client stakeholders to improve the capability and capacity of the workstation management service to reliably meet the needs of a mobile, geo-dispersed workforce. The successful candidate will have hands-on experience with managing a Windows 10 workstation environment; packaging, deploying, and supporting software for Windows operating systems; managing printers; and providing Tier 3 end-user support. You will work closely with the component Customer Relationship Manager, Desktop Engineering Team Lead, and customer stakeholders.
Responsibilities :
Provide Tier 3 desktop engineering support
Complete incident tickets and service requests within SLA and in a modern tracking system
Work closely with the Customer Relationship Manager to prioritize and complete customer requests
Package and deploy Windows workstation software in a hardened environment
Attend meetings with the customer as required
Provide written instructions for both workstation and application usage
Provide weekly reporting of issues and projects
Be able to troubleshoot and support Windows 10 workstations and software
Utilize Active Directory, Microsoft System Center Configuration Manager, and other tools to support a highly mobile and geographically diverse customer
Work with security, infrastructure, networking, and applications engineering teams to implement and manage a workstation security strategy
Support monthly and expedited patching of workstations, including application of STIGS and emergency security updates as identified
Provide white glove support to executive-level customers
Ability and willingness to work extended hours or modified schedule for planned and emergency work
Basic Hiring Criteria :
Bachelor's Degree in Computer Science, Systems Engineering, or related technical field or equivalent experience with at least 4+ years relevant experience (2+ years with an MS/MIS Degree); Additional years of experience and/or relevant certifications will be considered in lieu of degree
Minimum 2 years of experience providing Tier II, III & IV support in a Windows-based environment
Ability to obtain and maintain a Public Trust clearance
Candidate selected will be subject to a Government Public Trust security investigation and must meet eligibility requirements for access to the customer's information
Must be a U.S. Citizen
Ability to work well with people from many different disciplines with varying degrees of technical experience
Ability to express complex technical concepts effectively, both verbally and in writing
Ability to work with a large diverse team supporting multiple customers in a shared team environment
Experience utilizing and supporting System Center Configuration Manager as well as end-user workstation environments
Hands-on knowledge of Active Directory Group Policy as applied to workstations
Hands-on knowledge of end-user workstations and technology to support end-user workstations
Experience with PIV and CAC authentication
Provide support on an M-F business hours schedule in the Eastern time zone
Extended hour and weekend support on an emergency basis
Excellent communication skills are required to effectively interface with customers up to the executive level
Ability to work on your own to successfully resolve issues while updating management
Desired Qualifications :
2+ years of experience with workstation systems management systems (i.e. SCCM, Symantec Endpoint Manager, Intune, etc) administration support
5+ years of experience in an operations role
Government contracting experience, particularly with the DOJ
Existing/current DOJ or DOD Clearance
ITSM knowledge and experience, particularly with ServiceNow
Extensive knowledge of Windows 10 operating system
Benefits offered to vary by the contract. Depending on your temporary assignment, benefits may include direct deposit, free career counseling services, 401(k), select paid holidays, short-term disability insurance, skills training, employee referral bonus, affordable medical coverage plan, and DailyPay (in some locations). For a full description of benefits available to you, be sure to talk with your recruiter.
VEVRAA Federal Contractor / Request Priority Protected Veteran Referrals / Equal Opportunity Employer / Veterans / Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please visithttp://www.tadpgs.com/candidate-privacy/orhttps://pdsdefense.com/candidate-privacy/
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
The California Fair Chance Act
Los Angeles City Fair Chance Ordinance
Los Angeles County Fair Chance Ordinance for Employers
San Francisco Fair Chance Ordinance
TAD PGS, Inc.
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