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Vertex Solutions Senior Online Solutions Analyst in Washington, District Of Columbia

For more than 35 years, Vertex Solutions has helped globally leading organizations grow by supporting the people and partners they rely on. We provide learning, technology, and business management services that see mutual success for our clients and their channel.

Job Summary

This individual will provide best-fit architectural solutions for one or more projects around learning management, including technology consultation. This includes assisting in defining the scope and size of work, anchoring proof of concept developments, supporting opportunity identification and processes, and evangelizing the organization's brand. Must be hands-on in all work areas of technology, project management, mentoring, analysis, marketing, training, and instructional design.

Essential FunctionsReasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Develops strategies for improving compliant learning programs and activities, including online, virtual, classroom-based, certifications, and curriculums

  • Develops project plans and schedules for various workstreams within the scope of the contract

  • Creatively applies extensive knowledge of adult learning theory and customer business processes to develop innovative solutions for learning, in alignment with the technology system architectures in place across the enterprise

  • Works with stakeholders to ensure learning and development needs are aligned with the client’s business needs, advising on all phases of the ADDIE process for learning solutions development and implementation

  • Provides technical counsel and support for DHS enterprise learning management systems, learning items, and activities development and implementation, database administration, and reporting

  • Provides LMS and operations counsel and support related to enterprise LMS capabilities, content functionality, troubleshooting, and administrative functions, working directly with division managers, LMS administrators, content owners and developers, operational components, IT security teams, and vendors

  • Develops, updates, and implements content development standards, guidelines, tools and templates

  • Creates and manages the development, update, and maintenance of marketing and communications for learning technology processes and events


  • Ability to create products with extremely high attention to detail and accuracy

  • Ability to interact with team members and stakeholders in a problem-solving, constructive manner

  • Excellent written and oral communication skills

  • Good analytical and problem-solving skills to assess needs and recommend solutions

  • Ability to prioritize multiple tasks while demonstrating the initiative to complete projects with minimum supervision

  • Ability to work independently and as part of a project team

  • Ability to coordinate/manage projects

  • Ability to tolerate opposing points of view and overcome a change-averse environment

Work Environment

This position operates in an office environment

Position Type/Expected Hours of WorkSome flexibility in hours is allowed, but the employee must maintain a regular work schedule that falls within the business hours of the DHS office (i.e., 0800 – 1700 ET) and must work 40 hours each week to maintain full-time status. Occasional evening and weekend work may be required as job duties demand.


Travel is not expected for this position

Required Education, Experience, and Skills

  • Bachelor's degree in educational technology, instructional technology, instructional design, or comparable technical/educational discipline or equivalent experience

  • 6+ years’ experience a related field

  • Experience interfacing with clients and synthesizing their needs

  • Demonstrated experience working in a project team environment and ensuring personal deliverables meet the needs of other team members

  • Proven ability to think creatively in time-sensitive situations to ensure the delivery of high quality and innovative solutions

  • Experience in the simultaneous management of several projects

  • Proficient in using Microsoft Office Suite products

  • Experience with Learning Management Systems (LMSs), Learning Content Management Systems (LCMSs), or Talent Management Systems (TMSs)

  • Experience designing training for multiple delivery methods, including instructor-led, eLearning, simulation, and mobile learning

  • Experience with commercial off-the-shelf (COTS) authoring tools (e.g., Adobe Captivate, Adobe Animate, Articulate Storyline, Lectora, etc.)

  • Demonstrated experience with the ADDIE model

  • Experience with Section 508 compliance and the necessary considerations when designing learning solutions with those requirements

Preferred Education, Experience, and Skills

  • Master’s degree in Instructional Systems Design, Industrial/Organizational Psychology, Instructional Technology, or comparable technical/educational discipline.Additional Eligibility Qualifications

Additional Eligibility Qualifications

None required for this position

Work Authorization/Security ClearanceIn compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. Background checks- criminal, civil, employment, and education required. Drug screening in compliance with drug-free workplace standards. Ability to obtain a Government Agency Suitability Clearance.Other DutiesPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. TCC Software Solutions is an “Equal Opportunity Employer,” and prohibits, in all employment-related practices and decisions, discrimination, harassment or prejudicial treatment against any person based on race, color, religion, national or ethnic origin, gender, pregnancy, childbirth, pregnancy-related conditions, age, disability, veteran status, or otherwise as provided by federal, state or local law.