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Visa Communication Specialist (VCS)

Category: Administration

Main location: United States, District of Columbia, Washington

Position ID: J0224-1462

Employment Type: Full Time

Position Description:

CGI Federal is looking for outgoing, experienced Visa Communication Specialist to join our team. The ideal candidates should possess excellent communication skills, have experience in customer service, and be able to work as a team in a fast-paced environment. This position processes highly sensitive and confidential information. Experience with contracts and processing is preferred.

Due to the nature of the government contract requirements and/or clearance requirements, US Citizenship is required. The selected candidate must be able to frequently lift and carry up to 45lbs. This position may require long hours of standing. As a result, the selected candidate will be expected to be able to stand and walk around the worksite for the entirety of their shift.

Your future duties and responsibilities:

The Visa Communication Specialist provides support to the Government Visa Supervisor at the Special Issuance Agency (SIA) by performing various clerical and repetitive manual functions with high attention to detail and accuracy. The Visa Communication Specialist shall perform, but not limited to, the following:

• Utilize phone and email to resolve questions with applicants

• Data enter, look-up files

• Assists counter services when required

• Interface with visa applicants at SIA information counter desks and will-call. Ensure appointment is scheduled and review visa application for completeness and supporting documentation prior to adjudication.

• Screen customer documents at check in and information desks provide the correct application, photo and fee information. Copy customer’s identification. Distribute Passports envelopes to the correct applicant.

• Perform Quality Control in verifying that application data matches visa processing data

• Answer inquiries from visa applicants

• Assists the Government Visa Supervisor with Congressional, Headquarters, and White House Inquiries

• Liaises in-person, via email, and phone with embassies, consulates, and other high-level foreign country personnel

• Drives to Embassies and other locations, as required, in order to conduct required job duties

• Assist in training lower other Visa Support in the essential job functions, helping to constantly improve the training process/procedure. Required to actively participate with teams for continuous quality improvement and production workflow

Required qualifications to be successful in this role:

• Bachelor’s Degree (or) 4 years of experience as a Support Associate Level I or II (or) 4 years of experience performing customer service support functions, and;

• Quality Control experience in verifying that application data matches Passport processing data or similar QC experience, and;

• Two (2) years of general office experience, including;

• (Preferred) International Passport experience.

• Two (2) years of experience utilizing a variety of office software, specifically: MS Word, MS Power Point, MS Excel, and MS Outlook, and;

• Must meet all qualifications requirements of the Support Associate Level I

• Ability to effectively and politely interface with public

• Ability to demonstrate excellent customer service and data entry skills

• Must be able to work independently

• Ability to comprehend and communicate the requirements for a visa in a professional and courteous manner over the telephone

• Ability to learn and recall information about visa application procedures and the rules and regulations pertaining to visa requirements

OPTIONAL: Desired qualifications/non-essential skills required

• Knowledge and understanding of the laws, rules and regulations pertaining to eligibility for and issuance of a U.S. Passport.

Hourly Rate: $ 24.56/hour

CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors including but not limited to: skill set level; experience and training; and licensure and certifications. Compensation decisions are dependent on the facts and circumstances of each case.

At CGI Federal we call our professionals “members” to reinforce that all who join our team are owners and empowered to participate in the challenges and rewards that come from building a world-class company. CGI Federal’s benefits include:

Eligibility to participate in an attractive Share Purchase Plan (SPP) in which the company matches dollar-for-dollar contributions made by eligible employees, up to a maximum, for their job category

401(k) Plan and Profit Participation for eligible members

Additional benefits determined by your Service Contract Act:

• Paid Time Off (PTO)

• Paid Federal Holidays

• Health & Welfare Benefits

#CGIFederalJob

#PassportUS

Skills:

• Customer Service & Support

• Data Entry

• Detail-oriented

What you can expect from us:

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our team—one of the largest IT and business consulting services firms in the world.

Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status, political affiliation, genetic information, height, weight, or any other legally protected status or characteristics.

CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at USEmploymentCompliance@cgi.com . You will need to reference the Position ID of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a Position ID will not be returned.

We make it easy to translate military experience and skills! Clickhere (https://cgi-veterans.jobs/) to be directed to our site that is dedicated to veterans and transitioning service members.

All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held. CGI will consider for employment qualified applicants with arrests and conviction records in accordance with all local regulations and ordinances.

CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI’s legal duty to furnish information.