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About this role:

Wells Fargo is seeking a Lead Technology Business Systems Consultant in Technology to support the Chief Technology Office. Learn more about career areas and business divisions at wellsfargojobs.com

This position will focus on epanding automation capabilities for Wells Fargo's Service Desk supporting internal employees. This is an exciting opportunity to solve business impacting issues, with bleeding edge technology solutions.

In this role, you will:

• Lead complex initiatives to provide technological solutions with broad impact for cross functional businesses and technology teams

• Act as a key participant in providing strategic business solutions to companywide technology initiatives

• Evaluate highly complex business problems and provide subject matter knowledge proficiency for technology initiatives

• Define and lead detailed research on business and technology requests to develop efficient and accurate functional requirements

• Make decisions in highly complex and multifaceted situations requiring solid understanding of domain and technology applications, and which influence companywide technology solutions

• Lead project or systems documentation, and monitor and manage project schedules and deliverables

• Collaborate and consult with business and technology teams to provide comprehensive technological solutions for complex business problems

• Ensure communication and information flow between business and technology teams

Required Qualifications:

• 5+ years of Business Systems Data and Business Systems Designing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Experience managing large continuous improvement initiatives for Enterprise IT Service Desk and Field Services

• Ability to handle all aspect of continuous improvement program from Intake, Discovery, Acceptance, Prioritization, baselining, execution, OKR/KPI metrics and closure

• Excellent communication skill to articulate to key stakeholders and set expectations

• Capable of setting right expectations with team and with stakeholders/Product owners

• Should be aware and establish continuous improvement idea intake process and Operational sustenance process.

• Hands on experience in handling large continuous improvement initiatives.

• Experience in requirement gathering, driving continuous improvement initiatives

• Extensive experience in Preparing presentations materials, MS office suite, Excel, Visio workflows

• Excellent technical skills, specifically in the End user computing space, ServiceNow, Jira, Confluence

• Extensive experience in Product taxonomy, Agile methodologies, ways of working- gathering requirements, stories writing, Jira intake management.

• Experience with end-user monitoring software like Aternity or Nexthink

• ITIL Foundation Certified

• Cloud Foundation certified

Locations:

• 1301 Solana Blvd. - Westlake, Texas

• 800 S Jordan Creek Pkwy. - West Des Moines, Iowa

Posting Statements:

• Job posting may come down early due to volume of applicants.

• Required location(s) listed above. Relocation assistance is not available for this position

• Salary range is determined by location of the job. May be considered for a discretionary bonus, Restricted Share Rights, or other long - term incentive awards.

• This position is not eligible for visa sponsorship

Posting End Date:

23 Sep 2024

*Job posting may come down early due to volume of applicants.

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

Company: WELLS FARGO BANK

Req Number: R-391810-1

Updated: Sat Sep 21 02:22:10 UTC 2024

Location: WESTLAKE,Texas