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SMBC Group is a top-tier global financial group. Headquartered in Tokyo and with a 400-year history, SMBC Group offers a diverse range of financial services, including banking, leasing, securities, credit cards, and consumer finance. The Group has more than 130 offices and 80,000 employees worldwide in nearly 40 countries. Sumitomo Mitsui Financial Group, Inc. (SMFG) is the holding company of SMBC Group, which is one of the three largest banking groups in Japan. SMFG’s shares trade on the Tokyo, Nagoya, and New York (NYSE: SMFG) stock exchanges.

In the Americas, SMBC Group has a presence in the US, Canada, Mexico, Brazil, Chile, Colombia, and Peru. Backed by the capital strength of SMBC Group and the value of its relationships in Asia, the Group offers a range of commercial and investment banking services to its corporate, institutional, and municipal clients. It connects a diverse client base to local markets and the organization’s extensive global network. The Group’s operating companies in the Americas include Sumitomo Mitsui Banking Corp. (SMBC), SMBC Nikko Securities America, Inc., SMBC Capital Markets, Inc., SMBC Rail Services LLC, Manufacturers Bank, JRI America, Inc., SMBC Leasing and Finance, Inc., Banco Sumitomo Mitsui Brasileiro S.A., and Sumitomo Mitsui Finance and Leasing Co., Ltd.

The anticipated salary range for this role is between $126,000.00 and $206,000.00. The specific salary offered to an applicant will be based on their individual qualifications, experiences, and an analysis of the current compensation paid in their geography and the market for similar roles at the time of hire. The role may also be eligible for an annual discretionary incentive award. In addition to cash compensation, SMBC offers a competitive portfolio of benefits to its employees.

Role Overview

The Cloud Operations Engineer is responsible for the support of complex Cloud solutions across Azure/AWS/GCP. Typical day-to-day workload would focus on the support and creation of Cloud resources, capacity management, service right sizing, financial governance such as reservations, monitoring, and request fulfillment. An ideal candidate will have background experience related to Cloud engineering or support, with experience in creating and updating infrastructure as code templates.

Role Responsibilities

This role is responsible for the operational support of Cloud platforms, notably Azure, across all SMBC/Group Company entities in the Americas Division. This role requires experience of Microsoft Azure operations/engineering.

• Finding and improving operational efficiencies to best suit Cloud resource delivery, access management and security implementations.

• Support of production workloads within a multi-Cloud environment, including, but not limited to monitoring, patching, backup and restoration of Cloud resources.

• Delivery of Cloud infrastructure for partner solutions.

• Creation and support of automation and infrastructure as code solutions for resource creation and policy, leveraging PowerShell/Azure DevOps, Ansible and other approved corporate automation and orchestration platforms.

• Manage request fulfillment and escalation.

• Work with internal teams and vendors on the integration of a diverse set of systems into the central ITSM/ITOM platform, ServiceNow.

• Assist with migrations to cloud, ensuring best practices are followed and architecture is compliant with company standards.

• Participate in the implementation of monitoring systems, for event monitoring, alerting and metrics.

• Discover opportunities and help facilitate a mechanism to change, evolve, improve, and simplify the infrastructure and supporting processes/procedures.

• Directly interface with support teams across all disciplines, to facilitate a closer relationship for collaborative implementations and knowledge sharing.

• Ensure handover of new/updated systems/documentation to team providing 24x7x365 support.

Qualifications and Skills

Proficiency in Cloud services related to one or more Cloud providers including IaaS, PaaS and SaaS.

• Experience with infrastructure as code development and iteration in either Terraform/ARM/Bicep/CloudFormation.

• Hands on operational experience and knowledge with Azure or AWS.

• Experience with monitoring and log aggregation tools such as Azure Monitor, Log Analytics, CloudWatch, CloudTrail, Splunk, ELK, etc.

• Fundamental understanding of public vs private networking in the Cloud.

• Sound knowledge on Git merging and branching strategies.

• Ability to execute proof of concepts and deploy complex solutions.

• Understanding of typical SDLC processes, workflow as pertaining to infrastructure.

• Basic understanding of Atlassian Suite (Jira/Confluence) is a plus.

• Strong PowerShell or other scripting experience, especially with the goal of automation.

• Prior experience working with configuration management tools (Ansible preferred) and infrastructure-as-code tools (HashiCorp Terraform).

• Excellent verbal and written communication skills and ability to articulate requirements, concepts and ideas to business and technology partners.

• Strong technical ability for diagnosis, triage, troubleshooting and problem analysis with the ability to communicate results to business stakeholders, IT support teams to resolve issues both quickly and effectively.

• Ability to influence people outside the immediate span of control, negotiate and resolve conflicts, and work with business users, IT partners and vendors.

• High-Level customer service mindset and commitment to deliver quality results to internal stakeholders in a demanding environment.

• A strong sense of urgency and accountability with exceptional time management skills.

• Comfortable in effectively communicating with business end users, technical IT Teams, network partners and vendors.

• Comfortable in fast-paced environment with changing priorities and schedules.

SMBC’s employees participate in a hybrid workforce model that provides employees with an opportunity to work from home, as well as, from an SMBC office. SMBC requires that employees live within a reasonable commuting distance of their office location. Prospective candidates will learn more about their specific hybrid work schedule during their interview process.

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law. SMBC provides reasonable accommodations for employees and applicants with disabilities consistent with applicable law. If you need a reasonable accommodation during the application process, please let us know at accommodations@smbcgroup.com.