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This job was posted by https://www.kansasworks.com : For more information, please see: https://www.kansasworks.com/jobs/12927469

Job Responsibilities:

This position expects working hours generally between 8:00 am and 5:00 pm Monday through Friday but could vary slightly for off hour service orders assignments as assigned by the Facility Services Manager.

• Plans for and manages several facility services clients at a time. The facility services coordinator is a take-charge leader who has a strong customer focus, a sense of urgency, good communication skills, and the desire to achieve high volume with rapid results at a successful cost.
• Call on and network with potential clients by making frequent phone calls or office visits where applicable and sharing service information.
• Be informative with Owners representatives during calls and site visits regarding the facility services offered.
• Coordinate and schedule with subcontractors and vendors prior to site work.
• Professionalism with Owners, vendors, craft workers and field employees.
• Rely on the project superintendents knowledge of locally completed projects during the transition from warranty periods and maintain open dialogue.
• Strive to be the first person/company potential clients think of when they contemplate reactive service or renovation.
• Responsible for actively soliciting service work with both new and recurring clients.
• Receives, plans, and coordinates project work orders related to facilities maintenance for plumbing, electrical, handyman/general contractor, HVAC/Refrigeration and more.
• Engages vendors to meet the needs of work orders as written.
• Analyzes and determines needs of customer to decide on necessary scope of work.
• Oversees progress of work orders from inception to completion.
• Resolves issues and refers significant issues to supervisor.
• Negotiates pricing with vendors if necessary to achieve results within budget.
• Reviews vendor invoices for accuracy before sending to accounting for processing.
• Resolves any discrepancies with vendor invoices prior to submitting for final payment.
• Ensures vendors understand scope of work and help to define details.
• Clearly communicate expectations to vendors.
• Provide outstanding customer service when answering phone calls and promptly responding to emails.
• Communicate with Corporate Contacts throughout the entire life of a work request.
• Ensure any changes to scope of work are documented and approved.
• Other duties as assigned.

Job Qualifications:

• Associates degree desired, but would consider High School Diploma or GED for the right candidate
• 2 years or related experience helpful
• Experience with FEXA software helpful
• Highly proficient with Microsoft Office suite
• Excellent communication and interpersonal skills
• Demonstrated high level of professionalism and organizational skills
• Coachable with willingness to learn
• Construction experience a plus

Skills/abilities

• Excellent written and verbal communications skills
• Proven ability to manage and coordinate customer support personnel.
• Team oriented individual with initiative, willingness to train and mentor future service employees.
• Strong accuracy and attention to detail
• Sound reasoning and decision-making skills