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Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in medical devices, diagnostics, nutrition, and branded generic medicines. Our goal is to improve the lives of more than 3 billion people by decade's end – reaching 1 billion more than we do today, each year. Our 113,000 colleagues serve people in more than 160 countries.

About the Position:

The healthcare landscape has dramatically evolved during the last several years. Consumers expect to have more control over their information and care decisions in a personalized and accessible environment. In order to be successful in this space, it is imperative Abbott creates a best-in-class customer experience through a leading digital ecosystem that is personalized and builds trust across all of Abbott’s channels.

Our Diabetes Care division has a pipeline with products that are squarely focused on the consumer. With revenue of >$5B in 2023, is a global leader in providing life changing technology for the management and treatment of people living with chronic conditions including Diabetes.

As Global Business Solutions Manager , this position reports to the Senior Director, Global Customer Experience (GCX) and will be part of the Global Experience Innovation team (GXI) in GCX. The goal of GCX is a unified, consistent, and best-in-class customer experience and this position will be responsible for designing, developing, and prototyping solutions and services based on input of Global Market Insights (GMI), Global Experience Operations (GXO) and Global Commercial Operations (GCO). You will design solutions throughout Customer journeys which are anchored to five Signature Moments aligned with business priorities/stakeholders. By rapidly prototyping and evaluating, this position will be actively inputting into strategic planning of solutions, processes and service development ensuring efficient scalability, speed and value creation.

Key Responsibilities

• Responsible as global owner for one of the five Signature Moments which are extensively described along the Customer Experience Blueprint & Roadmap.

• Work closely with the Global Product Owners and have a high level of understanding of the status of each Service they are responsible for to stay connected with major workstream progress and deliverables.

• Work seamlessly within Global Experience Innovation and global owners of other Signature Moments to ensure consistency and alignment of purpose to attain the GCX goal of unified and best-in-class customer experience.

• Lead the prototyping, testing and iterating of business solutions you are designing, and working closely with Data & Analytics team to evaluate the feasibility and scaling of solutions.

• Adopt agile ways of working to rapidly innovate solutions and/or processes while engaging with pilot markets and Business Partners to identify key results and performance metrics to drive customer acquisition and/or retention.

Qualification & Skills

• Bachelor's degree in Marketing, Digital Marketing, Psychology, Behavioural Sciences background or an equivalent qualification; Master's degree is a plus

• At least 7-10 years of experience in digital marketing, with a focus on customer experience optimization

• Strong understanding of CRM, SEO, SEM and digital marketing channels, including social media

• Professional experience in at least two different categories, ideally one of which Mass-Market/FMCG

• Proficiency in marketing automation and analytics tools

• Customer-centric mindset and a deep understanding of customer behaviors

• Proven track-record of successful delivery experiences through digital marketing

• Action and solution-oriented; self-driven, pro-active and hands-on

• Good analytical skills

• Demonstrates deep understanding of empathy along overall Customer Experience as well as specific touchpoints

• Team-player who enjoys taking on accountability and connecting with people in an international team.

• Ability to work with Cross-Functional teams where sharing is caring attitude is a must.

• Proven experience in test-and-learn methodologies and ability to document and quantify their effects.

• Excellent communication skills in English and proficiency in a second language preferred but not a must.

• Ability to collaborate effectively with global stakeholders across multiple time zones and non-traditional work hours.

• Travel up to 30% will be required.

Working At Abbott

At Abbott, you can have a good job that can grow into a great career. We offer:

• Training and career development, with onboarding programs for new employees and tuition assistance.

• Financial security through competitive compensation, incentives and retirement plans

• Health care and well-being programs including medical, dental, vision, wellness and occupational health

• Paid time off.

An Equal Opportunity Employer

Abbot welcomes and encourages diversity in our workforce.

We provide reasonable accommodation to qualified individuals with disabilities.

To request accommodation, please call 224-667-4913 or email corpjat@abbott.com