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Role Purpose:

The Service Desk Agent is responsible for providing first-level support to end users of IT services. This includes answering phone calls, responding to emails & Chats, and resolving technical issues. The ideal candidate will have strong customer service skills, technical aptitude, and the ability to work independently and as part of a team.

Responsibilities :

• Answer phone calls, hats and emails from end users with technical issues.

• Troubleshoot and resolve technical issues.

• Escalate issues to the appropriate level of support as needed.

• Document all customer interactions in the ticketing system.

• Maintain a high level of customer satisfaction.

• Keep up-to-date on new IT products and services.

• Collaborate with other members of the IT team to resolve complex issues.

Qualifications :

• Degree in IT or related field.

• 1-2 years of experience in a customer service or technical support role.

• Strong customer service skills.

• Technical aptitude.

• Ability to work independently and as part of a team.

• Excellent written and verbal communication skills.

• Proficient in Microsoft Office Suite.

• Preferable with (Mandarin & Cantonese Speaker)

Requisition ID : 22485