CSC ServiceWorks Customer Service Specialist in Wilmington, Delaware
Customer Service Specialist
Job Posting Location
Monday - Friday, 9:00am - 6:00pm
Client Service Partner
As a Client Service Partner, you will be responsible for working with taking and fulfilling orders, as well as managing a portfolio of domain names. Additionally, you will be working with the Product Manager with different duties. This role would suit someone who is internet savvy and seeking a career working with cutting edge technology and global internet branding.
Some of the things you will be doing:
Building and maintaining client relationships by providing excellent customer service to both internal and external clients
Providing service support for accounts (handling service issues, invoicing questions and research for individual client requests)
Managing a portfolio of domain names, trademarks and brand protection business to help protect and secure their global internet brands
Taking and fulfilling orders, partnering with our clients to become their trusted advisor
Working with vendors to resolve technical issues and identifying new revenue opportunities/enhancements to product offerings
Cooperatively work with global vendors to complete internal and external customer orders
Assisting Product Manager with brand launches, problem-solving, product development and troubleshooting
Understanding and communicating Industry changes and new product offerings to clients
Research and analysis of customer data
Conducting online demonstrations for clients and sales staff
What technical skills, experience, and qualifications do you need?
Experience in a similar customer service orientated role is advantageous
Outstanding written and verbal communication skills
Strong Microsoft Office skills including MS Excel, Word and Outlook
Ability to work independently as well as on a team
Exceptional organizational skills with the ability to prioritize work, unsupervised, under pressure in a busy environment
Previous experience of producing quality results with a high attention to detail
Ability to be direct, open, and honest when dealing with customers and coworkers
Bilingual skills are a plus
Why join us?
At CSC®, we’re always looking ahead, finding ways to improve and anticipate the future needs of our customers. Curiosity fuels our innovation and productivity drives our results. This proactive mindset has helped us adapt and create solutions that have enabled businesses to run smoother and smarter for more than 115 years.
CSC is committed to attracting, developing, and retaining talented people whose personal values align with ours. We empower our employees to bring the right solutions to market to meet customer demand. That is why we are the premier provider of global solutions for more than 180,000 businesses.
CSC is a great place to work with smart and dedicated people. We have been voted a Top Workplace for 12 consecutive years.
We offer challenging work and career opportunities. Most positions are filled with internal moves and employee referrals.
Employees are eligible for an annual success sharing bonus recognizing individual performance and a profit sharing bonus based on company performance.
CSC offers excellent benefits for you and your family
CSC helps businesses thrive online. We help effectively manage, promote, and secure our clients’ valuable brand assets against the threats of the online world. Leading companies around the world choose us to be their trusted partner, including more than half of the Interbrand® 100 Best Global Brands. Leveraging state-of-the-art technology, Digital Brand Services delivers outstanding outcomes through our unique account management structure. With our expert, dedicated team, you’ll have a daily point of contact to ensure your brand has the strength it needs to succeed in the 21st century. We help consolidate and secure, monitor and enforce, then optimize and promote your brands in order to maximize your digital presence, secure your digital intellectual property, and reduce costs. CSC is an equal opportunity employer.
Disclaimer: The information above describes the general nature and level of work performed by employees in this role. It is not intended to be a description of all duties, responsibilities, and qualifications.
- CSC ServiceWorks Jobs