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The Process Review Manager will report into the Business Control Head team for Branded Cards. The role will lead efforts to create standard methodology and processes for control execution across Branded Cards. Excellent communication skills required in order to negotiate internally, often at a senior level. Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers. Accountable for significant direct business results or authoritative advice regarding the operations of the business. Necessitates a degree of responsibility over technical strategy. Responsible for handling staff management issues, including resource management and allocation of work within the team/project.

Responsibilities:

• Build and lead process inventory, processing mapping and evaluation of processes with broad implications for Branded Cards

• Maintain book of work, provide summary view to management

• In partnership with Sr. Leadership and Issues Management evaluate and recommends processes to deep dive

• Perform cross process review to identify related and interdependent elements and provide recommendations for combining or connecting efforts to achieve greater effectiveness and efficiency

• Defines scope, target state and success criteria based on comprehensive analyses

• Recommend controls and automation opportunities- Defines requirements for WFM and oversees the development to support new cross Brands processes

• Brings in MCA, Legal and ICRM team as appropriate

• Creates the infrastructure to support the process (typically leveraging WFM), creates and maintains procedures for the owned processes, and executes the controls to ensure the Cards/Lending teams are following the processes

• Collaborate & socialize with key stakeholders any proposed process changes/enhancements to ensure awareness and that solutions are practicable and sustainable

• Support Product Management teams by completing Internal Audit or Compliance requests accurately and timely or performing a Pre-Audit & process assessment

Management & Leadership Characteristics:

• Specific subject matter expertise regarding transformation and program management disciplines and a broad and deep business understanding of the products and services Citi offers

• Process re-engineering and improvement mind-set with ability to identify and solve for root cause rather than symptoms; address problem solving and opportunities in a holistic way/break down organization silos

• Track record of managing internal relationships and demonstrated experience in leading sustained change and change management efforts

• Well-developed listening skills and a strong ability to engage at the senior management level

• Articulate and effective communicator, both orally and in writing

• Strong interpersonal skills, with evidence of working in collaboration across large organizations, including a proactive and 'no surprises' approach in communicating issues/requests

• Strong leadership skills with a proven track record in driving positive and sustained change

• Ability to create and articulate sense of purpose and common vision

• Continuous improvement mind-set – assess impact of actions and adjust as needed; simplify and standardize at every opportunity

• Understand how your work contributes to other work across Citi / understand downstream impacts of decisions made

• Partner across all stakeholders—control functions, the business in a way that demonstrates collective obligation on managing risk through appropriate controls

• Strong regulatory and senior management interaction/communication skills

• Support all governance routines, including planning and preparation sessions with business, consulting on Control guidelines and presentation documentation, and remediation on plan design.

Qualifications:

• 10+ years’ experience in risk, control and governance functions

• Ability to create, manage and communicate strategic concepts and project statuses

• Ability to establish and maintain a high level of trust and confidence

• High energy, confident individual that communicates with passion and authority

• Excellent communication skills; must be able to effectively communicate with management and employees across business functions

• Significant interpersonal skills at all levels of management and ability to motivate teams to solve dynamic problems

• Able to manage multiple priorities with competing deadlines and lead and influence in a highly matrixed and rapidly changing environment

• Ability to create, manage and communicate strategic concepts and project statuses

• Advanced Excel, PowerPoint, and SharePoint knowledge

• Process mapping experience

Education:

• Bachelor’s/University degree or equivalent experience, potentially Masters degree

• Six Sigma, PMP and process improvement experience is preferred

Job Family Group:

Compliance and Control

Job Family:

Business Control

Time Type:

Full time

Primary Location:

Wilmington Delaware United States

Primary Location Full Time Salary Range:

$144,480.00 - $216,720.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

Anticipated Posting Close Date:

Apr 29, 2024

Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi (https://www.citigroup.com/citi/accessibility/application-accessibility.htm) .

View the "EEO is the Law (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf) " poster. View the EEO is the Law Supplement (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf) .

View the EEO Policy Statement (http://citi.com/citi/diversity/assets/pdf/eeo_aa_policy.pdf) .

View the Pay Transparency Posting (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf)

Citi is an equal opportunity and affirmative action employer.

Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.