Job Information
Cabela's Call Centre Lead in Winnipeg, United States
Location: Onsite at the corporate office - 25 De Baets St., Winnipeg
Summary:
Reporting to the Call Centre Supervisor, the Call Centre Lead is responsible for assisting in the day-to-day operations of the inbound Call Centre. This position is responsible for providing exceptional customer service to external and internal customers and providing coaching and development of team members for maximum performance and customer satisfaction.
The inbound call centre operates 7 days a week and requires candidates who have flexible availability to cover a variety of shifts including evenings and weekends.
Responsibilities
Provide coaching, mentoring, and performance feedback to team members as opportunities arise to improve the handling of customer calls, escalations, or other situations as they develop
Answer internal customer inquiries and resolve complex internal and external customer conflicts regarding account status, order entry, back-orders, return procedures, billing, purchase orders, and other areas in accordance with company and departmental procedures
Investigate and process incomplete orders
Consistently demonstrate enthusiasm, patience, and understanding
Maintain accurate records to help with planning, reviews, or other areas of Cabela’s as required
Assist with other departmental-level responsibilities as assigned
Qualifications
Ability to speak French is an asset
Strong customer focus
Strong interpersonal and communication skills
Must possess excellent organizational and analytical skills
Ability to multi-task
Strong coaching and development skills with experience in providing team training
Ability to exercise sound, independent judgment
Has successfully demonstrated the ability to motivate others
Bass Pro Shops & Cabela’s welcomes applications from people with disabilities.
Accommodations are available upon request during the assessment and selection process.
Benefits
Enjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions!
Fun work environment
Competitive wages
Excellent benefits
Unlimited career advancement opportunities
Bass Pro Cares Fund
Cabela's
About Bass Pro Shops
Bass Pro Shops (http://www.basspro.com/) is North America’s premier outdoor and conservation company. Founded in 1972 when avid young angler Johnny Morris began selling tackle out of his father’s liquor store in Springfield, Missouri, today the company provides customers with unmatched offerings spanning premier destination retail, outdoor equipment manufacturing, world-class resort destinations and more. In 2017 Bass Pro Shops joined forces with Cabela’s (http://www.cabelas.com/) to create a “best-of-the-best” experience with superior products, dynamic locations and outstanding customer service. Bass Pro Shops also operates White River Marine Group (http://www.whiterivermg.com/) , offering an unsurpassed collection of industry-leading boat brands, and Big Cedar Lodge (http://www.bigcedar.com/) , America’s Premier Wilderness Resort. Under the visionary conservation leadership of Johnny Morris, Bass Pro Shops is a national leader in protecting habitat and introducing families to the outdoors and has been named by Forbes as “one of America’s Best Employers.”